Housing & Homelessness Support Case Worker

Housing & Homelessness Support Case Worker

Lyndell White House - Coburg (VIC)

Full Time Basis

• Competitive pay rate: $ $47.27 / hr dependent on qualifications & experience
• Access to NFP Salary Packaging
• Discounted membership to over 290 gyms / recreation centres
• Join a rapidly growing not-for-profit organisation committed to social justice
• Travel across several metropolitan Wintringham sites required
• Full Time Position (38 hours / week)
• Based at our Lyndell White House in Coburg

About us

Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing, and services. We employ more than 1,000 staff across Victoria and Tasmania.

Your new role

We are currently seeking a proactive individual to join our Housing and Homelessness Team as a Housing & Homelessness Support Case Worker on a Full-Time basis. No two days will be the same in this role, which will work collaboratively with Coordinators, Case Workers, and Housing Support Staff across our site and programs supporting clients to find and maintain tenancies. Reporting to the HHS Coordinator, you will assist some of our community's most vulnerable people to create a meaningful life, supporting them through independent living, community engagement, and recovery, linking and referring them into clinical services, social, and recreational activities. This role is based at our Lyndell White House in Coburg with travel to multiple other metropolitan sites required on an ad-hoc basis.

Your responsibilities include but are not limited to:

• Ensuring clients obtain access to Home Care Packages (HCP) and NDIS by providing referrals and case management assistance.
• Conducting initial assessments of new residents upon their entry into the housing program and developing/documenting support plans as appropriate.
• Responding to client feedback and complaints in line with Wintringham policy and procedures.
• Assisting clients to maintain lifestyles of their choice while maximising their health and wellbeing, and addressing issues of social isolation.
• Facilitating and encouraging engagement and maintenance of natural supports.
• Utilising relationships within sectors to assist access into other services and systems.
• Working collaboratively with other support workers and teams to ensure a positive team culture.
• Completing/reviewing client file documentation across program areas to ensure timely and accurate recording of information.

We are looking for candidates with the following:

• A qualification in Social Work, Welfare, Community Services, or equivalent.
• A current Victorian driver's license and willingness to travel to various housing sites around Melbourne.
• Experience in a support worker role in Intensive Case Management, with specific training and/or experience in AOD, Mental Health, Family Violence, or Homelessness services.
• Experience working effectively and sensitively with clients, including those with high support needs and challenging behaviours.
• An understanding of the Housing and Homelessness Service sector, My Aged Care, NDIS, and other relevant service systems.
• Proven commitment to excellence, accountability, and innovation in service delivery in homelessness and housing support.
• Strong communication skills and the ability to engage with people from diverse backgrounds.
• First Aid Certificate.

How to apply

For more information, view the copy of the Position Description here. Applications should be addressed to Tania Bezzina and submitted via our website. Please include a brief Cover Letter explaining why you are suited to the role, along with your CV, uploaded in PDF format.

Application deadline: Friday, 12th of September 2025 at 5pm.

We are committed to an inclusive workplace that embraces diversity. Our Inclusion Statement is available here. We encourage applications from First Nations people, people living with disabilities, LGBTIQA+ individuals, and people from culturally diverse backgrounds. Please contact us at if you require adjustments during the recruitment process.

Successful applicants may need to undergo a NDIS Worker Screening Check and Police Records check. Refusal to provide this information will prevent progression of your application. Applicants who have lived outside Australia for more than 12 months in the last 10 years may also need to undergo an International Police Check. Candidates must comply with the Wintringham Health and Immunisation policy, including having one dose of COVID-19 vaccine and the 2025 Influenza Immunisation before employment, with evidence provided.

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