Quality Assurance Executive

2 weeks ago

City of Moreton Bay, Australia UNAVAILABLE Full time
Overview

QA Executive

Responsibilities
  • Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence.
  • Analyze evaluation data for actionable insights, driving data-backed decisions that enhance customer experiences.
  • Collaborate cross-functionally to develop training programs, streamline processes, and maintain high service standards.
  • Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
  • Provide constructive feedback to agents, empowering skill development for improved customer interactions.
  • Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
  • Collaborate with Customer Experience teams to identify pain points, enhancing satisfaction and loyalty through improved journeys.
Qualifications
  • Bachelor's Degree
  • 3+ years of Customer Services Quality Assurance
  • Strong Intellectual Skills & Communication Skill (Written & Verbal)
  • Leadership Skills, able to work without supervision
  • Project Management & Strategic Management skills
  • Data Base Management skills
  • Management and Decision Making skills
  • Time management
#J-18808-Ljbffr

  • Senior Quality Assurance Manager

    1 week ago

    City of Moreton Bay, Australia beBeeTestLeader Full time $41,600 - $43,680

    Job OverviewThe Test Lead is a key position that oversees the technical direction and quality assurance of test activities across projects. This includes planning, coordinating, delivering, and reporting on testing for initiatives and projects.This role involves engaging with stakeholders from business and technical teams to provide quality assurance over...

  • Quality Assurance Specialist

    2 weeks ago

    City Of Brisbane, Melbourne, Sydney, Australia beBeeSoftware Full time $50,000 - $80,000

    Software Quality Assurance SpecialistThis role is ideal for aspiring software testers and students who are keen to start careers in quality assurance. The intern will learn how to manage projects using Jira, consolidate test results, and perform manual and automation testing activities.The primary responsibility of the software quality assurance specialist...

  • Nuclear Quality Assurance Director

    2 weeks ago

    Charlotte Bay, Australia beBeeQuality Full time US$100,000 - US$130,000

    Nuclear Quality Assurance LeadThe Nuclear Program Quality Assurance Manager is responsible for developing and executing the organization's Nuclear Quality Assurance Program, ensuring it meets industry standards.This role requires extensive experience in Quality Assurance and a strong working knowledge of NQA-1 regulations, practices, and protocols.

  • Quality Assurance Manager

    6 days ago

    Elizabeth Bay, New South Wales, Australia Thales Full time $90,000 - $120,000 per year

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we...

  • Quality Assurance Auditor

    3 weeks ago

    Charlotte Bay, Australia Metric Bio Full time

    Overview The Quality Assurance Auditor (QAA) plays a critical role in upholding the integrity of our quality systems and ensuring compliance with all applicable regulations and internal standards. This position is responsible for managing internal and external audit programs, vendor qualifications, and corrective/preventive action initiatives. The QAA...

  • Quality Assurance Auditor

    3 weeks ago

    Charlotte Bay, Australia Metric Bio Full time

    OverviewThe Quality Assurance Auditor (QAA) plays a critical role in upholding the integrity of our quality systems and ensuring compliance with all applicable regulations and internal standards. This position is responsible for managing internal and external audit programs, vendor qualifications, and corrective/preventive action initiatives. The QAA will...

  • Quality Assurance Specialist

    6 days ago

    City of Clarence, Australia beBeequality Full time $90,000 - $120,000

    Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team. This role will involve providing expertise to cross-functional teams, facilitating total quality methods associated with raw material and fabrication activities, and monitoring the quality of manufactured and purchased products.The ideal candidate will have...

  • Quality Assurance Specialist

    2 weeks ago

    City of Greater Geelong, Australia Essential Full time

    Quality Assurance Specialist- Carrum Downs, Melbourne VIC, AustraliaEssential Flavours are seeking a Quality Assurance Specialist to support the business with compliance with SQF, ISO, FSANZ, and other relevant standards by leading quality assurance and food safety systems. It's important for the individual to be driving continuous improvement, and fostering...

  • Quality Assurance Engineer

    2 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Base pay rangeA$113,574.00/yr - A$125,720.00/yrQuality Assurance EngineerMultiple Full-Time (35hpw) Temporary Opportunities to July 2028Salary Range $113,574 - $125,720pa + superLocation flexible across Revenue NSW offices with hybrid workingProgram OverviewJoin a dynamic team at the forefront of multiple exciting digital transformation programs aimed at...

  • Senior Quality Assurance Engineer

    2 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Quality Assurance Engineer role at NSW Department of Customer ServiceJoin to apply for the Senior Quality Assurance Engineer role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of...