EL1 Assistant Director, Digital Operions Specialist

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About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.

We drive excellence by ensuring the Commissions digital infrastructure and services are maintained, stabilised and improved. The role leads and develops tactical and strategic initiatives to ensure operational effectiveness of the ICT environment.Through proactive management, innovative problem solving, and a commitment to continuous improvement we ensure services meet industry and governance standards.The focus is on building a future ready operational foundation that supports growth, agility, and the success of the commission.

About the Role

The Assistant Director Digital Operations Specialist will be partner with digital architecture, security, ICT, Enterprise Service Management, business systems and vendors to provide cross-domain consultancy to meet, make and check overall designs for project or BAU related activities impacting ICT services. They provide specialist technology advice. They create detailed designs and documentation to support new initiatives within ICT. This role is primarily around managing, maintaining and enhance the aged care quality and safety commissions environment through the provision of high-quality infrastructure and services advice and expertise.

Position Duties

·Provide insights, advice, and support in the design and implementation of effective, consistent architectures for the ICT environment.

·Guide ICT programs, projects and BAU improvements to the broader digital strategy and ensure they align with the enterprise architecture standards, Governance, and industry standards.

·Provide subject matter expertise and guidance on complex infrastructure and related service challenges, developing proposals for recommended solutions to ensure future investment in ICT systems and process support Digital and the Commissions goals.

·Drive and evaluate operational performance outcomes which contribute to the achievement of the ICT Operations section, to drive opportunities for innovation.

·Oversight of root cause analysis and problem rectification activities, including system changes required to prevent a recurrence of the incident.

·Foster a culture which drives and encourages high performance, collaboration, agility, and accountability in the delivery of ICT services. Modelling and promoting a strong risk management focus in-line with technology and governance frameworks.

·Lead, motivate and mentor those within the Digital Operations team that you work alongside. Assisting with fostering ongoing professional development, knowledge transfer and career growth.

·Develop use cases to recommend for enhanced automated processes to release innovative solutions into the live environment in a timely, repeatable fashion.

·The ability to bring new ideas and innovation to the Commission.

·Reviewing technical documentation to ensure that applications and other key services can be maintained by the Commission.

Position Eligibility Requirements (Selection Criteria):

To be successful in this role you will need to demonstrate the following:

·Understanding of Essential 8/PSPF in how they relate to Government regulatory requirements.

·Knowledge of Microsoft operating systems, domain, and Azure Administration

·Experienced in leading work through scrum and related project frameworks.

·Experience in the creation and development of technical documentation, including architecture and system designs, knowledge base, standard operating procedures, work instructions and other documentation relating to the governance of the system.

·Proven ability to prioritise and manage competing demands, excellent problem-solving skills in a fast paced and complex environment.

·Strong stakeholder engagement, relationship building and change management skills.

·Highly developed written and oral communication skills including the ability to negotiate and influence confidently.

·Understand and actively demonstrate the APS Code of Conduct and Values.

·Industry related qualifications or certifications.

Position Notes:

·Salary offered will be between $118,588 - $135,251 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

·Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit

·Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.

·Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by 2 Sep 2025 at 11:30 pm.

Specific questions about the roles can be directed to Linda Newman by emailing [emailprotected] with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan . The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

For more information on the Australian Public Service, please

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