Quality Assurance Engineering Manager

5 days ago

Sydney, New South Wales, Australia TEG Pty Ltd Full time
Overview

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences. We are seeking a Quality Assurance professional to elevate fan experiences across our Technology team. You will design and maintain a robust testing strategy that blends manual and automated approaches, ensuring our products are reliable, high-performing, and user-friendly. You will shape quality standards, champion best practices, and partner with Agile teams to deliver products our fans can trust.

Responsibilities
  • Lead and implement a QA strategy that aligns with business and engineering goals, including standards, test plans, test case procedures, and automation coverage.
  • Oversee test planning, execution, and reporting across projects, ensuring automation is integrated into CI/CD pipelines.
  • Drive initiatives for performance, security, and scalability testing.
  • Lead, mentor, and grow a team of QA engineers across manual, automation, and performance testing.
  • Collaborate with Product, Engineering, and DevOps to embed quality early in the SDLC.
  • Advocate for shift-left testing and test-driven development approaches.
  • Identify gaps in tools and processes, recommending and implementing improvements.
  • Act as the voice of quality in product planning and release readiness.
  • Provide clear test reports, defect analysis, and risk assessments to stakeholders.
  • Partner with development teams to ensure defects are resolved effectively and efficiently.
About You
Essential experience & skills
  • Bachelor's degree in computer science, Engineering, or related field (or equivalent experience).
  • 7+ years of experience in QA, including at least 2+ years in a leadership or management role.
  • Strong background in manual and automation testing across Web, Desktop, Mobile, and API.
  • Hands-on experience with automation frameworks (e.g., Selenium, Cypress, Playwright, Appium, TestNG, JUnit).
  • Strong understanding of databases (SQL, MongoDB) and CI/CD tools (e.g., Jenkins, GitLab CI).
  • Solid knowledge of Agile methodologies (Scrum, Kanban) and the software testing life cycle.
  • Expertise in API, UI, performance, and security testing methodologies.
  • Excellent communication, problem-solving, and stakeholder engagement skills.
  • Strong leadership with coaching and mentoring experience.
  • Proficiency in MS Office (Word, Visio, Excel).
  • E-commerce domain experience preferred.
  • Experience integrating test automation in CI/CD frameworks.
Desirable
  • AI tools and modern approaches to software testing milestones.
  • Data and report testing experience.
Benefits
  • Complimentary event tickets
  • Birthday and volunteering leave
  • Wellbeing discounts & flu vaccinations
  • Paid parental leave & free employee support (EAP)
  • Global rewards and recognition
  • Learning, development & career pathways
  • A diverse, inclusive, and passionate team
Equal Opportunities

TEG is an equal opportunity employer committed to embracing diversity, respect, and care for our people and communities. If adjustments are needed to ensure a fair recruitment process, please advise us when scheduling your interview. Only direct applications will be considered. No recruiters please.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Quality Assurance
  • Industries: Entertainment Providers

Location: Sydney, New South Wales, Australia


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