Terminal and Customer Experience Coordinator

We're seeking a highly organised and customer-focused individual to join our dynamic airport operations team. As a Terminal Operations Coordinator, you'll play a central role in ensuring the smooth and safe operation of our terminal facilities, supporting a wide range of stakeholders and contributing to an exceptional airport experience for passengers, tenants, and partners. If you enjoy variety in your day, thrive in a fast-paced environment, and take pride in delivering excellent service, this could be the perfect opportunity for you.

The primary objective of the Terminal and Customer Experience Coordinator is to co-ordinate the day-to-day administration of Terminal operations, commercial, airport car parking facilities and ground transport activities and support the Terminals team to provide quality of service to customers of the airport including administrative support where necessary.

• Support the Terminal Operations Manager and the wider team in day-to-day operations, contingency planning, and risk management.
• Work closely with airlines, law enforcement, and regulatory agencies to address operational and security matters, ensuring compliance with legislation and internal policies.
• Coordinate terminal activities and car park operations; respond to property tenant queries; oversee minor facilities works.
• Play an active role in customer service initiatives and contribute insights to redevelopment projects.
• Manage service contracts to ensure quality and performance standards are met.
• Maintain records, support invoice processing, monitor costs, and help ensure compliance with WHS, environmental, and regulatory requirements.
• Collaborate with internal and external stakeholders to support a high-profile environment.

• Strong customer service experience, ideally from a transactional or high-interaction environment such as retail or hospitality.
• Organised, detail-oriented, and able to manage competing priorities with minimal supervision.
• Excellent written and verbal communication skills; comfortable liaising with people at all levels.
• Basic understanding of accounting principles and experience maintaining administrative systems and accurate data records.
• Natural problem-solver with a proactive mindset and the ability to adapt quickly to new systems and processes.
• Eligibility for an Aviation Security Identification Card (ASIC) is required, along with a current NT driver's licence or the ability to obtain one.
• Bonus: experience or knowledge in property or facilities management, exposure to parking management systems, and familiarity with platforms like TechnologyOne, SharePoint, Progen, or other contract management tools.

• Professional, diverse and modern workspace
• Employee Health & Wellbeing initiatives including a living well rebate
• Free car parking facilities
• Airport vendor employee discounts
• Flexible working options
• Additional 5 days bonus leave
• Employee events, awards and recognition initiatives

Ready to apply? Submit your application with your CV and a brief cover letter outlining your suitability for the role.

At ADG we embrace equality, diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally diverse backgrounds.

Agencies should note that unsolicited resumes or floated profiles will not be accepted for this position and ADG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Talent Manager will work with our preferred panel of agencies to source candidates for roles.