Retention Facilitator

5 days ago

Sydney, New South Wales, Australia New Dawn Enterprises Full time
CBICI / 37 Nepean St, Suite 201, Sydney, NS DetailsDeadline to apply:May 31, 2024 / 4:00 pmAnticipated start date:Schedule:Permanent / Full-TimeCompensation:$49,000Number of openings:1

About the Position

The Retention Facilitator will work to increase the retention of international students studying at and graduating from Cape Breton University and other post-secondary institutions on the Island. This will be accomplished through a combination of events, workshops, activities, and day-to-day settlement counselling work.

The Retention Facilitator will report to the Team Lead of the International Student Retention Program at Cape Breton Island Centre for Immigration and will work closely with Island businesses, Cape Breton University, Island Municipalities and First Nations, and Island development agencies (RENs, Cape Breton Partnership, Sydney and Area Chamber of Commerce, etc.).

New Dawn Enterprises is also a designated employer under the Atlantic Immigration Program, offering permanent residence support to eligible employees.

Duties and Responsibilities

Student Settlement Support

  • Provide ongoing support on an individual basis to international students and graduates.
  • Connect students/graduates to community services, resources and business opportunities.
  • Assist students and graduates (and their families) in navigating and settling on the Island.
  • Understanding of government forms and processes as they relate to client's needs.
  • Provide employment supports to international students (such as resume and cover letter review, job search, interview preparation) to assist with integration into the labour force.
  • Other duties as assigned.

Community Engagement

  • Cultivate and maintain positive relationships with all stakeholders, such as Island municipalities and First Nations, CBU and NSCC, Cape Breton Partnership, CBLC, Sydney and Area Chamber of Commerce, development agencies, RENs, community organizations and nonprofits, and federal agencies (ie. Service Canada).
  • Engage in outreach with partner organizations to provide presentations and/or attend events, representing CBICI in a positive and professional manner, expanding local knowledge of the services and supports available through the Centre.
  • Develop new partnerships with a variety of organizations, agencies, and stakeholders – provide presentation opportunities and develop innovative approaches to collaboration.
  • Conduct this area of responsibility with an eye to the potential benefits to international students.

Administrative Duties

  • Provide content such as blog posts, event photographs and videos for use on social media, website, etc.
  • Maintenance of up-to-date weekly reporting and participation in team meetings.
  • Responsible for updating and maintaining student email list.
  • Greeting clients to the Centre and connecting them with other staff as needed.
  • Assisting with student and graduate survey rollout.

Assist with Programming (designed to increase international student retention):

  • Support programming throughout the year including, but not limited to: Island tours, events employment readiness workshops, and an annual multicultural festival.
  • Connect international students to the programs, events, and offerings of community agencies; act as a connector/resource person between international students and these agencies.
  • Assist with collaborations with select agencies on the design and delivery of Island tours and employment workshops.

Other Duties and Responsibilities

  • Participate in internal team meetings as required.
  • Look for potential improvements and help implement solutions.
  • Maintain quality, safety and the confidentiality of employees, clients, and volunteers.
  • Maintain professionalism, tact, diplomacy, and sensitivity so as to portray New Dawn in a positive manner, consistent with its values and vision.
  • Update job knowledge by participating in educational opportunities, engaging in professional networks, and participating in professional organizations.
  • Respond to the needs of others with effective communication, mutual respect, and consistent follow through to build trust and workplace relationships.
  • Promote the mission and values of New Dawn both internally and externally.
  • Other duties as assigned by the Manager or Team Lead.

Qualifications

  • Degree or Diploma in a related field or combination of experience and education.
  • Minimum of one (1) year relevant experience.
  • Compassion and empathy.
  • Experience working with and advocating for vulnerable populations.
  • Ability to work independently, as part of a team, and with guidance from others.
  • Exceptional attention to detail.
  • Exceptional verbal and written communication skills.
  • Highly organized and ability to work well under pressure.
  • Proficiency with Microsoft suite of programs and applications.
  • High level of integrity, confidentiality, and accountability.
  • Understands servant leadership and community-focus as central to the work.
  • Research experience an asset.

Work Conditions

  • Travel will be required.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime may be required; working evenings/weekends as needed.
  • Interacts with employees, management, and public at large.
  • Environment can be busy/noisy at times.

About New Dawn

New Dawn Enterprises Limited is a private, volunteer-directed non-profit social enterprise dedicated to community building. It seeks to identify community needs and to establish and operate ventures that speak to those needs.

Incorporated in 1976, New Dawn is the oldest Community Development Corporation in Canada. Today it employs 150 people across 10 companies: New Dawn Homecare, New Dawn Guest Home and New Dawn Home Living, New Dawn Meals on Wheels, the Eltuek Arts Centre, Café Marie, New Dawn Properties, Cape Breton Island Centre for Immigration, New Dawn Centre, and New Dawn Community Engagement.

All of its work is in service of building a more vibrant and self-reliant Unama'ki-Cape Breton Island.

Atlantic Immigration Program Employer

New Dawn is proud to be an Atlantic Immigration Program (AIP) employer. This means that New Dawn has been approved as an AIP employer and, as such, can endorse the AIP-PR application of an eligible employee.

Note: employees are responsible for verifying that the employment position/category is eligible under the AIP program, or any other immigration program/stream for which they intend to seek the support/endorsement of New Dawn.

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