Customer Service Team Leader

2 days ago

Sydney, New South Wales, Australia Kia Australia Pty Ltd Full time

Direct message the job poster from Kia Australia Pty Ltd

Overview

Kia Australia is part of one of the world's fastest-growing automotive brands, known for bold design, innovation, and award-winning models like the EV6, Sportage, and Sorento. At Kia, we're not just building cars—we're building a movement.

Join a forward-thinking global brand committed to innovation, excellence, and customer satisfaction.

Role

As the Customer Service Team Leader, you will lead the customer relations team to deliver exceptional service and support to Kia customers across Australia. You will oversee daily operations, manage escalations, and drive continuous improvement in customer experience.

Responsibilities
  • Lead and mentor a team of Customer service representatives
  • Manage escalated customer issues with professionalism and empathy
  • Monitor service levels and ensure KPIs are met
  • Collaborate with internal departments and dealer networks to resolve complex cases
  • Identify trends and provide insights to improve customer experience
  • Support the implementation of CRM tools and processes
Qualifications & Experience
  • Minimum 5 years proven experience in customer service and leadership
  • Preferred 5 years' experience within the automotive industry
  • Strong communication and conflict resolution skills
  • Ability to manage multiple priorities in a fast-paced environment
  • A customer-first mindset with a passion for delivering exceptional service
  • Experience with CRM systems and reporting tools
  • The ideal candidate must demonstrate resilience, while being empathetic, and nurturing in their approach to team collaboration and stakeholder engagement
What We Offer
  • Hybrid working arrangements
  • Access to health and wellbeing programs
  • Vibrant and inclusive office culture
  • Career development opportunities within a global brand
How to Apply

Ready to drive your career forward with Kia Australia? If you possess the skills and qualifications outlined above, apply now to be part of an exciting and innovative organisation.

Job details
  • Mid-Senior level
  • Full-time
  • Customer Service, Consulting, and Management
  • Wholesale Motor Vehicles and Parts and Retail Motor Vehicles

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