Head of Technology Operations

• Hybrid, flexible working environment, including some work from home days
• Accrued day off per month
• Band 8 $128,692 to $144,350 per annum (dependent on experience) plus superannuation
• Location: Cheltenham, with free onsite parking and located near the train station to make for an easy commute

About this opportunity

Join Kingston City Council's Information & Digital Technology team and help transform how technology supports our people, services and community. We're investing in modern, secure and high-performing technology operations, and we're looking for a capable leader to help take us forward.

Reporting directly to the Manager Information & Digital Technology, you'll lead a team responsible for the operational delivery of Council's technology infrastructure, networks, workplace technology and IT support functions.

As our Head of Technology Operations & Infrastructure, you will:

• Lead day-to-day operations across infrastructure, cloud services, networks, workplace technology, and the IT Service Desk.
• Deliver reliable, secure, and high-performing technology services that support staff across all Council locations.
• Champion service excellence by applying ITIL-aligned practices in incident response, change control, and problem management.
• Oversee structured change processes that minimise risk and ensure accountability across all technology environments.
• Contribute to strategic planning by aligning operational capability with Council's technology direction and organisational needs.
• Support the successful transition of new projects into steady-state operations, including documentation, training, and service readiness.
• Lead, coach and develop a multidisciplinary team, fostering a culture of continuous improvement, knowledge sharing, and high performance.
• Manage vendor and supplier relationships, ensuring strong service delivery, contract compliance, and value for money.

About you

You bring extensive experience leading operational technology functions in complex or customer-focused environments, and you're ready to take the next step in shaping how technology supports a modern local government.

With a strong background in IT service management, infrastructure operations and cloud-based technologies, you understand how to balance performance, security and user experience.

You are a confident people leader, able to guide multidisciplinary teams and coach others to build capability and deliver results. You know how to implement governance frameworks and risk controls that improve reliability, and you're comfortable managing vendors, budgets and service expectations.

You also understand the importance of working collaboratively across departments and translating complex technical issues into practical solutions for diverse stakeholders.

This is a key leadership role where your operational focus, strategic thinking and strong communication skills will directly contribute to Council's goals.

The right candidate will be able to demonstrate the City of Kingston's values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don't meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn't perfectly align to the criteria we encourage you to submit your application.

How to Apply

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the 'Apply' button.

All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies

To be considered for this role, applicants must have the legal right to work in Australia.

Kingston Council's collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why Work for Kingston?

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full time employees only)
• Salary Packaging
• Purchase leave options
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.

Salary match Number of applicants Skills match

The City of Kingston is located in the middle and outer southern suburbs of Melbourne, approximately 20km south of the Melbourne CBD, and is surrounded by Bayside, Monash, Glen Eira, Greater Dandenong and Frankston.

The municipality features bushy reserves, tranquil wetlands, world-class golf courses, safe bicycle and walking paths, as well as top retail outlets that attract residents and visitors alike. Every suburb in Kingston offers something different, from diverse businesses, housing, shops and restaurants, to beaches, bushland, parks and playgrounds.

Kingston is one of the state's main employment centres, having one of the largest and most concentrated industrial sectors in Victoria. There are approximately 15,500 businesses with over 70,000 people employed throughout the City of Kingston. Community and business networks play an important role in linking and supporting local businesses. Almost 30 per cent of the community work locally and are able to enjoy shorter arrival times and an improved work-life balance.

Kingston's shopping amenities range from local neighbourhood shops and friendly village strips, to Southland Shopping Centre and major activity centres in Moorabbin, Cheltenham, Mentone, Mordialloc and Chelsea.

Source: This is an extract from the company's own website

The City of Kingston is located in the middle and outer southern suburbs of Melbourne, approximately 20km south of the Melbourne CBD, and is surrounded by Bayside, Monash, Glen Eira, Greater Dandenong and Frankston.

The municipality features bushy reserves, tranquil wetlands, world-class golf courses, safe bicycle and walking paths, as well as top retail outlets that attract residents and visitors alike. Every suburb in Kingston offers something different, from diverse businesses, housing, shops and restaurants, to beaches, bushland, parks and playgrounds.

Kingston is one of the state's main employment centres, having one of the largest and most concentrated industrial sectors in Victoria. There are approximately 15,500 businesses with over 70,000 people employed throughout the City of Kingston. Community and business networks play an important role in linking and supporting local businesses. Almost 30 per cent of the community work locally and are able to enjoy shorter arrival times and an improved work-life balance.

Kingston's shopping amenities range from local neighbourhood shops and friendly village strips, to Southland Shopping Centre and major activity centres in Moorabbin, Cheltenham, Mentone, Mordialloc and Chelsea.

Source: This is an extract from the company's own website

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