
IT Service Technician
4 weeks ago
Cubic Corporation
Company Details
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on
Job Details
Job Summary:
Incumbents of this position will respond to requests regarding hardware, software and network issues. Supplements established procedures and instructions with own troubleshooting skills in order to identify and resolve technical problems. More complicated issues should be passed to Senior Service Specialist for further investigation and resolution. This position typically only requires a medium level of supervision and direction.
Essential Job Duties And Responsibilities
- Analyzes Incidents to identify service restoration actions to be taken
- Performs Incident investigation diagnosis and resolution
- Monitors the status and progress towards resolution of assigned Incidents
- Assists with the fulfilment of Service Requests
- Assists with the detection and recording of possible Problems
- Keeps affected business partners informed about progress
- Escalates the process as necessary per established escalation policies
- Provides hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals
- Provides basic support of telephony and UC systems
- Provides support of conference room audio video equipment
- Maintains accurate hardware and software inventory and configuration information
- Creates knowledge articles for publication to technical and non-technical personnel
- Provides basic training to end users on ad-hoc basis
- Work as part of an on-call shift rota for out of hours IT support
- Comply with Cubic's values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
- In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them
Education and qualifications
- HS diploma or equivalent required
- Microsoft Certified Professional qualification (MCP) preferred
- ITILv3 Foundation Certification preferred
- 2 years of experience supporting IT systems customers in a technical environment
- Excellent technical knowledge of computer hardware, software and networking issues
- Proficient PC Skills, including but not limited to, past and present Microsoft desktop operating systems, Office software suite and web browsers
- Excellent oral and written communication skills and the ability to positively interact with others
- Solid understanding of networking fundamentals including TCP/IP
- Experience using Microsoft System Center Configuration Manager (or similar) desired
- Experience using Microsoft InTune or other MDM platform desired
- Self-motivated, detail-oriented and very organized
- Solid problem solving skills
- Clear potential for advancement
- Willingness to take ownership of problems and follow through to completion
- Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications
Worker Type
Employee
#J-18808-Ljbffr
-
Ict Technician
2 weeks ago
Sydney, New South Wales, Australia Peppermint It Full timePeppermint IT is an experienced technical business located in the beautiful north shore and provides end to end support for businesses with a focus on shared services for business. We are recruiting for a level 2 ICT technician and the role description includes:Advanced Issue Resolution:- Receive escalated technical issues from first-level support and...
-
Service Technician
2 weeks ago
Sydney, New South Wales, Australia Universal Air Compressors Pty Ltd Full timeDirect message the job poster from Universal Air Compressors Pty LtdAbout the business:Universal Air Compressors Pty Ltd is a fast-growing company located in Western Sydney, specialising in service, maintenance, and installation of Industrial Air Compressors and Associated Equipment.We are seeking a suitable candidate to join our Services team in NSW as a...
-
Electrical Technician
2 weeks ago
Sydney, New South Wales, Australia Service Stream Full timeSummaryJoin ConnectSydney as an Electrical Technician in the Fast Lane of Road Assets ExcellenceAbout the RoleConnectSydney, a joint venture of ServiceStream, Boral, and Johnson Controls, in partnership with Transport for NSW, is entrusted with the management of the Harbour Zone.Our responsibilities encompass routine maintenance, strategic enhancements, and...
-
Service Technician
4 weeks ago
Sydney, New South Wales, Australia Novis Healthcare Full timeJoin to apply for the Service Technician role at Novis Healthcare2 weeks ago Be among the first 25 applicantsJoin to apply for the Service Technician role at Novis HealthcareThis range is provided by Novis Healthcare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr -...
-
Service Technician
1 week ago
Sydney, New South Wales, Australia Life Fitness Pty Ltd Full timeService TechnicianSydney/Greater SydneyFull Time**Exclusive distributor of the world's leading fitness brands/equipment**:The successful applicant will have and be able to demonstrate the following requirements:- Previous experience as a field service technician or similar- Ensure that all equipment is serviced by the company is properly maintained and...
-
Service Technician
3 weeks ago
Sydney, New South Wales, Australia AWX Full timeJoin to apply for the Service Technician role at AWX5 days ago Be among the first 25 applicantsJoin to apply for the Service Technician role at AWXThe roleWe are currently looking for multiple Service Technicians to join our client, a global organisation, in Sydney. This is aThe roleWe are currently looking for multiple Service Technicians to join our...
-
Pooper Scooper Technician
2 weeks ago
Sydney, New South Wales, Australia Scoop It Up Full time**We're Hiring: Pooper Scooper Technician (Part-Time - South West Sydney)****Join the Scoop It Up Team**We're looking for a reliable, motivated, and detail-oriented individual to join _Scoop It Up_ as a **Pooper Scooper Technician**. This part-time role involves servicing residential properties across **South West Sydney**, helping busy families, elderly pet...
-
Electrical Technician
2 weeks ago
Sydney, New South Wales, Australia Service Stream Full time $104,000 - $130,878 per yearPrimary LocationNSW - RockdaleJob Description SummaryJoin ConnectSydney as an Electrical Technician in the Fast Lane of Road Assets ExcellenceAbout the RoleConnectSydney, a joint venture of ServiceStream, Boral, and Johnson Controls, in partnership with Transport for NSW, is entrusted with the management of the Harbour Zone. Our responsibilities encompass...
-
Service Technician
3 weeks ago
Sydney, New South Wales, Australia Otis Elevator Co. Full timeJoin to apply for the Service Technician - 3 role at Otis Elevator Co.2 days ago Be among the first 25 applicantsJoin to apply for the Service Technician - 3 role at Otis Elevator Co.Location:LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, AustraliaDate Posted: Country:AustraliaLocation:LOC7055: Otis Elevator Company Pty Ltd,...
-
Service Technician
2 weeks ago
Sydney, New South Wales, Australia Otis Elevator Co. Full timeJoin to apply for the Service Technician - 3 role at Otis Elevator Co.2 days ago Be among the first 25 applicantsJoin to apply for the Service Technician - 3 role at Otis Elevator Co.Location:LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, AustraliaDate Posted:2025-08-07Country:AustraliaLocation:LOC7055: Otis Elevator Company...