Platform Engineer

3 weeks ago

Sydney, New South Wales, Australia Kaizen Global Technologies Full time
Overview

Australia Talent Hunt |Senior Talent Acquisition Specialist- Cyber Security |NSE 1, NSE 2, NSE 3 Certified

Employment: Permanent Role

Experience: 4+ years

Location: Sydney, Australia - Hybrid

Eligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).

Role Overview

We are seeking a highly skilled and experienced Senior Engineer to join our team and lead the development and implementation of Microsoft Dynamics 365 (D365) Contact Centre solutions. This role is ideal for someone passionate about building intelligent, scalable, and cloud-based customer service platforms that enhance customer engagement and operational efficiency.

Key Responsibilities
  • Design and implement D365 Customer Service applications tailored for contact centre environments.
  • Integrate D365 with Microsoft Azure, Office 365, and other cloud services to enable predictive and omnichannel customer care.
  • Customize D365 CE (Customer Engagement) modules to meet business-specific requirements.
  • Configure workflows, entities, dashboards, and business rules to support contact centre operations.
Required Skills & Experience
  • Strong knowledge of Microsoft Dynamics 365 CE, especially Customer Service and Omnichannel Engagement.
  • 2+ years of experience in distributed computing and cloud-based application development.
  • Experience with Azure services, Power Platform, and integration tools.
  • Proven ability to lead technical teams and deliver complex solutions in an agile environment.

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