F&B Supervisor

3 days ago

Gold Coast, Queensland, Australia JW Marriott Full time
Overview

Join to apply for the F&B Supervisor (Chapter & Verse Lounge Bar) role at JW Marriott.

Location: JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217. Schedule: Full Time. Position Type: Non-Management. This is a full-time role within the Chapter & Verse team, focused on guest experience and team leadership in a luxury hotel environment.

About Marriott: Marriott International's portfolio includes JW Marriott and 33 other brands. JW Marriott is part of the luxury portfolio with properties worldwide, emphasizing training, development, recognition, and opportunities for associates. The JW Treatment highlights treating guests exceptionally by taking care of associates first.

Responsibilities
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and primary contact for the Guarantee of Fair Treatment/Open Door Policy.
  • Recommend, develop, and implement ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Ensure staff work cohesively to provide optimal service and meet guest needs.
  • Inspect staff grooming and attire and rectify any deficiencies.
  • Complete opening and closing duties, including preparing supplies, cleaning equipment and areas, and securing premises.
  • Inspect storage areas for organization, FIFO usage, and cleanliness.
  • Complete inventories and stock requisition for necessary supplies.
  • Monitor dining rooms for seating availability, service, safety, and guest well-being.
  • Complete work orders for maintenance repairs.
Qualifications
  • Previous supervisory experience in a similar environment
  • Currently hold a valid Queensland RSA (Responsible Service of Alcohol) certificate
  • Strong work ethic and exceptional customer service skills
  • Flexibility to work a variety of shifts including evenings, weekends, and holidays
  • Strong time management and organizational skills
  • Conflict resolution skills with the ability to remain calm and professional in a busy, fast-paced environment
Benefits
  • Career development and advancement opportunities
  • Accommodation and food & beverage discounts across Marriott properties
  • Recognition programs to maintain motivation
  • Comprehensive hotel training opportunities
  • Wellbeing and mindfulness programs

Equal opportunity employer: Marriott is dedicated to being an equal opportunity employer and provides access to opportunities without discrimination on protected bases. We value diverse backgrounds and experiences and are committed to non-discrimination in accordance with applicable laws.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you with JW Marriott.


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