Intake Coordinator

4 weeks ago

Wollongong City Council, Australia ABRS Full time
About the Role

This Intake Coordinator position is a vital role, where you'll serve as the first point of contact for clients seeking support. Working two days a week, you will conduct both face-to-face and telephone assessments to triage, evaluate, and support women affected by Domestic, Family, and Sexual Violence. You will play a critical role in guiding clients to appropriate resources and services, building trusting relationships in a trauma-sensitive and culturally respectful manner.

In this role, your work will have a direct impact on the well-being and recovery journey of clients, helping them access safe, suitable, and empowering resources to address their needs. The Intake Coordinator is a vital part of the client intake process, ensuring every individual who reaches out receives compassionate, professional support.

Key Responsibilities
  • Conduct thorough risk assessments, including suicide and violence risk evaluations, and develop action plans to address identified needs.
  • Screen and assess client needs via phone and online inquiries, prioritize cases, and schedule follow-up appointments with clinicians or external services.
  • Identify clients in crisis and coordinate immediate interventions or referrals to ensure timely support.
  • Work with internal and external stakeholders, including health, mental health, and social services, to ensure clients receive a coordinated and seamless support experience.
  • Serve as an advocate for clients, fostering positive relationships with other agencies and support services.
  • Maintain up-to-date and confidential records of client assessments, ensuring accurate documentation.
  • Participate in team activities, including training, supervision, and development opportunities, to foster a collaborative work environment.
Qualifications and Experience
  • Tertiary qualifications in health, social sciences, community services, or a related field, with a strong foundation in working with individuals affected by Domestic, Family, and Sexual Violence.
  • At least 5 years' experience in conducting intake assessments, triaging cases, and supporting women who have experienced trauma.
  • Comprehensive understanding of evidence-based practices for Domestic, Family, and Sexual Violence, including crisis intervention and risk management.
  • Strong interpersonal skills with the ability to handle confidential and sensitive information empathetically.
  • Proficiency in Microsoft Office and other relevant client management software.
Mandatory Requirements
  • National Criminal Record Check.
  • Working with Children Check.
  • Compliance with the Centre's COVID-19 Vaccination Policy.
  • Eligibility to work in Australia.

Note: Due to the nature of our clients service, to perform this role it is essential that the person who holds the role be a women. It is a genuine occupational requirement for this position under s 31 of the Anti-Discrimination Act 1977 that applicants are women.

Commitment to Diversity and Inclusion

Our client is committed to fostering a culturally safe, inclusive, and diverse work environment. Applications are encouraged from Aboriginal and Torres Strait Islander women, women from culturally and linguistically diverse backgrounds, women with disabilities, and LGBTQIA+ women.

How to Apply

If you are passionate about supporting women affected by Domestic, Family, and Sexual Violence and meet the essential criteria, we would love to hear from you. Please submit your resume and a cover letter outlining your experience and suitability for this role.

For a confidential discussion or to find out more about the role, please call Emma McCaffrey on 0434 835 314, or connect on LinkedIn to stay up to date with all our vacancies.


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