Assistant Shop Supervisor

Overview

Join to apply for the Assistant Shop Supervisor role at UnitingCare Queensland and Lifeline Queensland, part of a national network bringing hope to Australians doing it tough.

Our Lifeline brand sells donated goods across 120 stores in Queensland, supporting Crisis Support Line and suicide prevention services.

• Employment Term: Casual (must be available weekends)
• Location: Robina
• Remuneration: $36.58 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Your role

As an Assistant Retail Supervisor, you'll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland's leading charity retail brand.

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Support the Retail Supervisor in all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints/enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

• Be passionate about Lifeline and be able to articulate its purpose
• Demonstrated experience in retail management (or hospitality management), including experience in coaching and mentoring people
• Ability to deliver a high level of customer service and exceed customer expectations
• Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
• Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers
• Communicate promotional event information to maximise results
• Identify issues and opportunities based on trends and customer feedback
• Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives
• Strong problem solving and influencing skills
• Ability to use a retail business systems, POS and Microsoft Office

What makes a difference for you?

• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We'd love you to be part of our UnitingCare family

Joining our FaDS team, you'll also be welcomed as part of the UnitingCare family. We're a not-for-profit with more than 16,500 staff and 9,000 volunteers across brands including BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, with a history of leadership for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children; implement measures to prevent child abuse and neglect within our services; appropriately and immediately address child abuse and neglect if it does occur.

Diversity & Inclusion

Our approach is simple – everybody is welcome here. We are committed to providing equal opportunities to all employees regardless of sex, race, culture, sexual orientation, disability or gender identity. We strongly encourage Aboriginal and Torres Strait Islander applicants for this position to support reconciliation and long-term employment opportunities for First Nations peoples.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support.

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Non-profit Organizations

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