Restaurant & Bars Supervisor- InterContinental Hayman Great Barrier Reef

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About Us

IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

About Us

IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Island Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

What is the job?

Under the general direction of the Venue Manager, and within the limited of established InterContinental Hotels Group and local hotel policies and procedures, ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision; lead seamless guest experience and provide support to colleagues within the department. Coordinate with all departments in the hotel.

Your day to day

• Be a warm welcome that ensures a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Be a trusted contact for all guests, help them with anything from bill issues to local knowledge, and advise management when necessary
• Adhere to policies for guidelines on presentation, grooming and punctuality
• Develop and maintain cohesive working relationships within immediate team, and wider hotel team
• Willing and able to work a flexible roster
• Work with management in the preparation and management of the department budget and is aware of financial targets
  
  

What We Offer

• World class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.
  
  

How To Apply

Please visit Careers - InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's.

We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

We are proud to be IHG and we know you will be too.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesHospitality

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