Parts Sales Coordinator

4 days ago

Sydney, New South Wales, Australia Buscojobs Full time

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At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

PARTS SALES COORDINATOR | CASULA

Join our team in Casula as a Part Sales Coordinator (Parts Interpreter).

This role will see you at the forefront of our part sales operations, working closely with our sales and service teams to maintain high levels of customer satisfaction and support the overall success of the branch. You will utilise your customer service experience to assist our customers by managing inquiries, processing orders, and ensuring timely delivery of parts.

This is a fantastic opportunity for those passionate about the heavy machinery industry and eager to grow their career with a leading company.

Key Responsibilities

  • Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of parts.
  • Collaborate closely with sales and service teams to maintain high levels of customer satisfaction and support branch success.
  • Handle inbound order calls, process data, and interpret parts requirements.
  • Follow up on customer inquiries to meet their needs.
  • Conduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts.

Skills & Experience

  • Previous experience in a high-level customer service role.
  • An aptitude and interest in technical / industrial products / services.
  • Problem-solving skills and the ability to manage multiple tasks.
  • Intermediate computer literacy skills – MS Office and internet-based applications.
  • Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members.
  • Positive attitude and passion to deliver the best outcome for the customer every time.
  • Zendesk and Cisco Experience Highly Regarded

Why Join WesTrac?

  • Job security and serious potential for career advancement
  • Competitive remuneration
  • Fitness Passport for the whole family
  • Annual Remuneration and performance review
  • Discounted CAT Hand Tools
  • Generous relocation assistance for eligible candidates
  • Income protection with 24 / 7 coverage
  • 12 weeks paid parental leave (primary carer)
  • Online Learning Library to support your continued development
  • Refer a friend program – work alongside your mates and receive up to $3000
  • Novated leasing options
  • Purchased Leave program
  • Opportunities for growth and development
  • Employee Wellness Program
  • Discounted private health insurance
  • On-boarding and welcome day at our head office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link. For further information regarding this role, please contact our Recruitment Team on and quote job number 4060. Successful applicants will be required to complete a satisfactory National Criminal History Check and Medical as part of the recruitment process.

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Sales Coordinator
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