Technical support specialist Australia

3 weeks ago

NewcastleMaitland, Australia Bendigo Advertiser Full time
Overview

Technical Support Specialist Australia at Bendigo Advertiser. The role focuses on providing technical support, customer service, and local operations in Australia, with emphasis around Newcastle. You will be the key contact for customers in Australia and help ensure smooth operations across technical support, logistics, and client relations.

Responsibilities
  • Provide technical support by phone and on-site (repairs, maintenance, installations).
  • Visit hospitals and client sites to perform repairs and offer training.
  • Handle service calls and follow up until resolution and customer satisfaction.
  • Process orders for parts and services, and manage related documentation.
  • Collaborate with Engineering and other departments to report field issues and improve processes.
  • Support local operations: shipping, receiving, inventory, packaging.
  • Monitor and manage parts inventory (Kanban, JIT).
  • Participate in improving tools, procedures, and customer experience.
Essential Qualifications
  • Degree in Mechanical or Manufacturing Engineering, or equivalent education/training
  • Minimum of 2 years of relevant experience
  • Strong problem-solving skills
  • Ability to read and interpret technical blueprints
  • Experience in product repair and technical support
  • Basic knowledge of inventory or logistics
  • Autonomous, organized, and customer-focused
  • Hands-on and comfortable with physical work
  • Willingness to travel as needed
Benefits
  • Health insurance
  • Referral program
  • Work from home
Work Authorisation
  • Australia (Required)
Work Location

On the road

Seniority level
  • Entry level
Employment type
  • Other
Job function
  • Information Technology
Industries
  • Newspaper Publishing

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