Account Manager, Commercial

4 weeks ago

Sydney, New South Wales, Australia Sitecore Full time

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At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About the Role:

We are looking for a high-performing, self-directed Account Manager to take ownership of a large portfolio of Sitecore's Commercial accounts in the ANZ region. This is a farming role - but make no mistake; we want someone who thinks like a builder, acts like a seller and puts the customer at the centre of the conversation. You will drive sales and growth, you will uncover new opportunities and you will help customers unlock the full value of Sitecore's digital experience platform.

If you are looking to grow your career in sales, this could be the position for you It is an opportunity for development, suitable for those with the ambition and drive to advance into a full-cycle enterprise sales position. Strong selling skills and a comfort with speaking to customers daily are needed. If you are motivated, quick to adapt, intelligent, and excel in a self-managed environment, this role could be your starting point.

What You'll Do:

Own and manage a high volume of commercial accounts, focusing on retention, growth, and customer success
Drive upsell, cross-sell, and renewal motions with urgency and precision
Build trusted relationships virtually with decision-makers and key influencers
Identify whitespace opportunities and proactively expand Sitecore's footprint at the account
Collaborate across teams: Customer Success, Marketing, Product—to drive account strategy and execution
Hit and exceed revenue, be able to manage a high level of customer facing activities and meet the performance KPIs consistently

What You Need to Succeed:

Experience within a SaaS sales or business development setting, account management highly advantageous
Demonstrable commercial instincts and a consultative, customer-first approach
Excellent communication and virtual selling skills
Strong English language skills – verbally and in writing
Consultative approach and a problem-solving mindset
Thrive in high-volume, high-opportunity environments with the energy to match

Additional Skills That Could Set You Apart:

Be ambitious and see this as an opportunity to grow into a larger role as you progress within enterprise sales
Business development experience is highly relevant
Proficient with modern sales tools (Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo, etc.)

Additional Information:

As a step in our recruitment process, all final candidates will undergo a personal profiling assessment to help us understand potential future employees. Please note that this is not a decision-making tool, and is used only to supplement our recruitment process.

Equal Opportunities at Sitecore:

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionSales and Business Development
IndustriesSoftware Development

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