Senior End-user Support Analyst

Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies.

Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe.

As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.

We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.

Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide

Flexible Working

At Ultra Maritime, we understand that your personal life is just as important as your professional one. That's why we support and promote flexible working arrangements where possible.

We offer a 9-day fortnight working pattern, offering extended weekends every other week, granting you more time to pursue your passions. And that's not all – we provide flexible start and finish times.

We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

This role will be providing IT Support at the Adelaide, Australia site, this role will provide hands on technical support and infrastructure experience troubleshooting, metering, and monitoring. This role will be the point of contact for the local support activities as required.

The successful applicant will enjoy varied and dynamic opportunities to demonstrate a customer-facing and customer first approach as they provide support across the local infrastructure stack, working with the wider networking and server storage teams to implement a global strategy.

The senior analyst will diagnose and resolve a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and configuration issues. They will also be responsible for asset management, life cycle refresh management, budgetary planning, along with resource managing the on-site staff presence.

Key responsibilities

• Provide local site support and management of support activities, local resource tasking of analysts to provide a customer first, client-driven support team, manage, monitor and participate in problem resolution through the global service desk ticket system.

• Networking troubleshooting - TCP/IP, DNS, DHCP

• Complete work orders such as installing equipment, connecting, and moving devices, including workstations, telephony hardware, and peripherals.

• Image, prepare and ship new hire or replacement equipment ensuring deadlines for onboarding are met.

• Provides firsthand support for network and server teams when required.

• Provide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests.

• Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams.

• Occasionally out-of-hours or on-site weekend presence required to meet business requirements.

• Resource managing local staff levels.

• Asset management including management of stock levels and life cycle refresh planning.

Qualifications / skills required

• Obtain/maintain Australian defence security clearance at the appropriate national / regional level.
• Experience working with Australian DoD/ICT security requirements
• 7+ Years in a customer facing IT technical support role with infrastructure responsibilities.
• Experience in system administration and networking fault diagnostics
• Current MCSE or equivalent certification, CCNA or networking certificate (Desirable).
• Knowledge of VMware and ESXi, Horizon knowledge beneficial.
• Good knowledge of Active Directory and Group Policy administration.
• Good knowledge of networking components, Netapp, Synology, PowerVault etc.
• knowledge of Microsoft Operating systems, Windows based applications is required.
• Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required
• Excellent communications skills, including verbal, written and interpersonal abilities.
• Ability to effectively prioritize multiple competing tasks, resource planning and travel itinerary.

Personal Attributes:

• Ability to instill a sense of urgency, commitment and focus on the right priorities in delivering products on time and within budget;
• Excellent communication skills; verbal, non-verbal and written; and able to communicate effectively to all levels of the organization.
• Diligent attention to detail.
• Ability to critically think about a situation or problem and view it from different people's perspectives.
• Ability to multi-task across a range of ICT systems and activities.
• Ability to use sound problem solving techniques to provide reliable solutions to a variety of problems.
• Demonstrated ability to work collaboratively or independently and professionally across functional teams and global team to achieve goals.
• Some out of hours work may be required.
• Demonstrates behaviours that align with and promote company's values

Why it's great to work for Ultra Maritime

• Work a 9 day/ fortnight;
• Option to purchase additional leave;
• Employee Assistance Program;
• Wellbeing Program;
• Free on-site car parking;
• Free coffee/ tea/ soft drinks and fruit;
• CFS/ SES/ Reservist Paid Leave; and
• Professional development and study assistance, to name a few....

We really want you to be able to shine in the application process, so we can see what your strengths are; as such we are happy to be flexible around our process.

Interested in applying?

• Click on the 'Apply' button.
• Send a Resume and Cover Letter detailing your relevant knowledge, skills, and experience.

#MAR

Must be eligible to obtain and maintain an Australian defence security clearance

Nationality Requirements

The successfully appointed candidate must be eligible to obtain and maintain a current Australian Defence Security Clearance to Negative Vetting Level 1 (NV1).

Diverse & Inclusive Employer

Ultra Maritime is an employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.

We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.

We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.

Company: Ultra Maritime