Senior Field Service Technician

2 weeks ago

Melbourne, Victoria, Australia Visy Industries Australia Pty Full time
At Visy, we love solving problems together.

Senior Field Service Technician – Visy Automation
Location: VIC (Field-based, travel required)

At Visy, we want to shape the future. Together, we drive innovation, create sustainable solutions, and solve the problems that matter. Join us and be part of a team making a real impact.

The Opportunity:
Our Visy Automation team is looking for a hands-on and experienced Field Service Technician to provide on-site technical support for packaging automation equipment. Reporting to the National Service Manager, you'll work across multiple customer sites to ensure machinery performance, uptime, and customer satisfaction.

This is a senior-level, diverse and technical role requiring a current A Grade Electrical Licence, strong PLC experience, and proven field service capability. A degree in Mechatronics or similar is highly regarded. You'll be involved in installations, preventative maintenance, and fault diagnosis on robotics, PLCs, conveyors, servo motors and drive systems.

We're seeking someone who prides themselves on delivering outstanding customer service, with the ability to build trusted relationships on-site. You'll also play a key role in mentoring junior technicians, sharing your knowledge and experience to build team capability and performance.

Key Responsibilities:

Perform advanced electrical and mechanical service, installation, and repair work on Visy Automation and third-party equipment

Troubleshoot and modify PLCs, touchscreen interfaces, robotics, and servo systems

Solve mechanical issues and interpret AutoCAD circuit and mechanical diagrams

Recommend and implement system improvements; deliver operator training

Complete detailed service reports with accurate diagnostics and part recommendations

Collaborate with engineers, suppliers, and customers to achieve successful outcomes

Lead safety compliance across all work environments, including customer sites

Mentor and guide junior team members, supporting skills development and knowledge sharing

Represent Visy with professionalism, maintaining high standards of customer service at all times

What You Will Bring to the Team:

Current Victorian A Grade Electrical Licence

5+ years of senior field service or maintenance experience in manufacturing, packaging, automation, or similar industries

Strong mechanical aptitude or mechanical trade/technical background

Hands-on PLC experience (Allen Bradley, Siemens, Omron), with robotics, servo drives, pneumatics or hydraulics

Strong communication and leadership skills, with a passion for mentoring others

A genuine commitment to customer satisfaction and service delivery

Flexibility to travel interstate (and occasionally internationally)

Certifications & Licences:

Mandatory: A Grade Electrical Licence (Victoria)

Desirable: ABB or other robotics experience; post-trade qualifications in mechanical, pneumatics or engineering

What You'll Love When You Join Us:

Variety: Work across a wide range of automation systems and industries

Innovation: Join a high-performing team at the forefront of packaging automation

Growth: Be supported with ongoing training and development within Visy Automation

Ready to take your technical career on the road? Apply now.
You will be required to meet Visy's employment criteria, including a criminal history check and pre-employment medical (including drug & alcohol testing).
Visy is an equal opportunity employer committed to diversity and inclusion.

Advertised: 12 Aug 2025 AUS Eastern Standard Time
Applications close:

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