Technology Support Analyst

3 weeks ago

Melbourne, Victoria, Australia Tennis Australia Full time

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At Tennis Australia, we're creating a more playful world through tennis – for everyone.

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We're a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we'd love to hear from you.

We're committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About The Role

As a Technology Support Analyst, you'll play a key role in ensuring the seamless operation of Tennis Australia's (TA) IT & Digital systems by delivering prompt and effective technical support to our customers. You will be responsible for resolving technical issues, managing Service Desk Incidents and Requests, and advocating for the customer when escalation to the wider Technology team is required—always aiming to provide an exceptional customer experience.

During the Summer of Tennis (SoT), you'll be a vital part of the team, overseeing the preparation, deployment, and support of end-user devices and systems. Your work will directly support the Australian Open and related interstate events.

In this role you will be responsible for:

Provide effective support to Tennis Australia (TA), Member Associations (MAs), Australian Open (AO) and other Tournament Staff, including hardware support, and all internal and external applications
Keep detailed and up-to-date records of all BAU and Event-related tickets (Incidents and Service Requests) for accurate tracking and resolution
Create and maintain high quality, accurate internal Service Desk support and end user self-help documentation
Support and maintain TA's end user technical equipment (laptops, mobile phones, desk phones, monitors and other peripherals)
Plan and provide fit for purpose technical equipment for the AO/Summer of Tennis (SoT) events as required
Ensure all staff are kept up to date on all outstanding tickets (Incidents and Service Requests) as per the Service Desk communication plan

About You

To be successful in this role you will:

Intermediate to advanced skills in Windows desktop OS (Windows 10, 11), Microsoft Office 365, smart phones, and Apple Products
Intermediate experience with the Atlassian stack of products (Jira, Jira Service Management, Confluence etc)
Completed tertiary degree in Information Technology qualifications or similar
Proven commercial Service Desk or Technical Support experience
Strong communication skills, with the ability to support and collaborate with both technical and non-technical stakeholders
Hold (or be willing to obtain) a current Police Check and Working with Children Check
Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What's to love?

Career development with a range of formal education and on the job training opportunities
Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
Monthly health & wellbeing activities with access to CorePlus Pilates
Onsite gym, tennis facilities & free onsite car parking
Salary packaging & a range of discounts from our sponsorship partners
Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
We are proud to be recognised as an employer of choice for women by WORK180

To Apply

If you think you're up to the challenge, we'd love to hear from you Please submit your resume and cover letter via our online application system. Please note that only applications submitted through our system will be considered.

If you need assistance or adjustments to fully participate in the application process, please contact recruit@Tennis.com.au.

Applications close 22nd August, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.Seniority level

Seniority levelNot Applicable

Employment type

Employment typeFull-time

Job function

Job functionInformation Technology

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