Operations Analyst, Amazon Business Operations

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

DESCRIPTION

Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers, including broad selection, low pricing, unique delivery experiences, and great customer service. WW Amazon Business Ops (AB Ops) is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries, and many other services that business customers require.

The AB Operations Analyst will partner with program managers across AU AB Ops to improve last mile performance for AB commercial shipments, analyze delivery experience metrics, investigate complex customer issues and escalations, and support execution for bulk or high-value orders. You will collaborate with stakeholders across the business such as AB Sales, AB Customer Support, AMZL, AMXL, and 3P. This tactical role involves conducting research and analysis with a focus on the long-term vision of the business. Skills such as cross-team coordination, data analysis, and communication with senior management are essential. This role offers an excellent opportunity to strengthen Amazon's B2B operations in AU and influence business decisions and future strategies.

Key job responsibilities

  • Manage high-level customer escalations and feedback, including analyzing Voice of Customer (VOC) data and participating in weekly business reviews.
  • Conduct deep-dive data analysis on top-performing locations, third-party vendor performance, and business operating hours.
  • Analyze data to drive measurable improvements.
  • Support program managers with critical business initiatives and programs.
  • Communicate updates to program managers and senior management.
  • Oversee the customer onboarding process for a key service offering.
  • Govern KPI reporting for portfolio programs, providing visibility on milestones and performance.

BASIC QUALIFICATIONS

  • Bachelor's degree or equivalent.
  • 3+ years of experience working with computers and Microsoft Office applications.
  • 3+ years of data analysis experience, including formula creation in Microsoft Excel.
  • Knowledge of SQL.
  • Knowledge of VBA and Excel Macro creation and modification.
  • Experience using data to identify root causes and improve processes.

PREFERRED QUALIFICATIONS

  • Experience with end-to-end project management.
  • Bachelor's degree in supply chain, business, engineering, finance, or related technical or quantitative field.
  • Familiarity with supply chain management concepts such as forecasting, planning, optimization, and logistics through work experience or graduate education.

Acknowledgement of country :

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of land throughout Australia and their connections to land, sea, and community. We pay our respects to their elders past and present and extend this respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement :

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need a workplace accommodation or adjustment during the application, hiring, interview, or onboarding process, please visit [link] for more information. If your country or region isn't listed, please contact your Recruiting Partner.

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