Program Manager

5 days ago

Sydney, New South Wales, Australia RLDatix Full time

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix we're making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

What You Will Do:

The Program Manager is responsible for leading the delivery of complex multi-faceted programs of work, taking ownership of a significant systems change with key customers, including the effective introduction of programmatic governance, tracking, and reporting. The Program Manager will work with a wide range of both internal and external stakeholders to support high-quality program delivery. The Program Manager will also work closely with the Operations Manager NSWH to ensure set outcomes are achieved.

Key Responsibilities:
  1. Build relationships and work with functional leaders across RLDatix to ensure effective program delivery.
  2. Support the mobilisation of programs and delivery teams to ensure effective program delivery and benefits realisation, including establishing governance forums, defining roles and responsibilities, and holding key program members to account.
  3. Work with the Operations Manager on the design, implementation, and management of programs as part of day-to-day management.
  4. Manage all aspects of program governance, control, and quality, including the establishment and management of program-related meetings and forums (SteerCos, Team meetings, etc.) to ensure program benefits are realised.
  5. Support the definition of appropriate KPIs and success criteria against which program delivery and benefits realisation can be measured.
  6. Direct responsibility for the coordination, processes, and controls that support effective delivery in partnership, where appropriate with customers and other business functions (Product Management, Services, Support, Sales, Marketing, Finance, etc.).
  7. Provide accurate and timely reporting on all aspects of programs, ensuring risks and issues, dependencies, etc. are appropriately managed, identified, controlled, and where appropriate mitigated.
  8. Proactively work with internal stakeholders to deliver consistently high-quality customer experiences.
  9. Assist the Operations Manager NSWH in achieving mutually beneficial outcomes.
  10. Establish and run effective governance, drive decision making, identifying, and removing obstacles to progress, resolving any conflicting stakeholder issues.
  11. Manage performance, enable timely intervention, and ensure awareness across related business functions.
  12. Manage the program to deliver objectives and business outcomes; identifying and managing risks, issues, and dependencies; devising mitigating actions where required; and effectively escalating where necessary.
  13. Make operational recommendations and ensure effective financial management and return on investment.
  14. Assist in the effective governance of plans, budget, and scope, ensuring clear responsibility and accountability for the delivery of the program to time, cost, and quality requirements.
  15. Assist in the management of the inter-relationship with customers and the wider business.
Skills and Competencies Required:
  1. Demonstrable portfolio, program, or PMO experience and software/systems projects and change management.
  2. Experience of working in a software/technical environment.
  3. Demonstrable track record, and sufficient gravitas and experience, to deliver positive, high-impact business outcomes and change.
  4. Experience of establishing a portfolio management function in a software context business is highly desirable.
  5. PMO/project management-related qualifications highly desirable i.e., Agile, MSP, Prince2.
  6. Working in the technology sector highly desirable.
  7. Sound MS Office skills (Word, Excel, and PowerPoint).
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