Rates Customer Service

3 weeks ago

Perth, Western Australia Buscojobs Full time

We are looking for a customer service professional to join a local government contact centre located in SoR. This is an excellent opportunity to start your career in local government for the right candidate. You will have excellent customer service skills and the ability to work both in a team and independently.

This is a 6-week casual full-time role with an immediate start, with potential for extension for the right candidate with a great attitude and work ethic.

Key Responsibilities:

  • Use local government CRM to manage workloads
  • Handle calls and correspondence within the team
  • Handle inbound calls from the community regarding council rates
  • Provide professional customer service with a friendly attitude when engaging with the team and the community
  • Understand rates, changes, and legislation

The Successful Candidate:

  • Good understanding of council rates
  • Excellent customer service skills
  • Strong problem-solving skills
  • Experience in contact/call centres
  • Current National Police Clearance or the ability to obtain one
  • Intermediate skills in Microsoft 365 (Word, Outlook, Excel) and Genesys Cloud
  • Ability to work well within a team and independently

How to Apply:

If you're passionate about delivering great customer service, we want to hear from you Please submit your resume and a cover letter outlining your suitability for the role. For more information, contact Hannah at Crisdale Recruitment Group on (08) 6478 7.

This client is proud to be an equal opportunity employer and encourages Aboriginal and Torres Strait Islander applicants to apply.

Additional Information:

  • Immediate start - competitive rates: $42.00 - $47.12 per hour - 6-week contract
  • Local government role based in SoR
  • Contact Hannah at Crisdale Recruitment at 08 6478 7
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