Customer Service Agent

3 weeks ago

Melbourne, Victoria, Australia Probe Group Full time

Time left to apply End Date: August 22, 2025 (13 days left to apply)

Job requisition id JR12328

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe CX, expect to think differently, challenge the norm and find your purpose.

About the role

Are you ready to deliver outstanding customer experiences? Join Probe CX as a Customer Service Agent and become the essential contact for customers of a prominent Australian-owned bank. You'll expertly handle diverse inquiries, from securing lost cards, providing clear guidance on customer rights, and resolving disputes, to guiding everyday banking tasks like payments and account management. We're looking for individuals passionate about providing accurate, efficient, and genuinely empathetic support, dedicated to timely resolutions, effective escalation, and meticulous record-keeping to ensure every customer interaction is positive and seamless.

Hybrid work model after KPI's met

Multiple full time positions available

4-day work week roster

Full time

Fixed Term 6 month contract with potential for longer.

Operates Monday through Saturday 8am to 8pm

Australian based role

Main Activities

  • Inbound and some outbound calls
  • Escalate and or resolve complaints
  • General inquiries
  • Stopping and reissuing lost and stolen cards
  • Lodge a dispute if any unauthorised transaction
  • Document all information on customer interaction according to standard operating procedures

What we can offer you

  • Engaging and comprehensive paid training.
  • Diverse and inclusive work environment, where our collective strengths empower us.
  • Immerse yourself in a vibrant culture that thrive on values like fun, respect, integrity, innovation, and transparency.
  • Career progression, internal mobility opportunities.
  • Unlimited access to a trusted mental health and wellbeing platform.
  • Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%

Time left to apply End Date: August 17, 2025 (8 days left to apply)

Time left to apply End Date: August 31, 2025 (22 days left to apply)

About Us

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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