Sponsorship Specialist

8 hours ago


Brisbane, Queensland, Australia Buscojobs Full time
  • Sponsorship Specialist Brand Customer Experien...
Archerfield, Queensland Mygration Pty Ltd

Posted 11 days ago

Job Description

Location: rcherfield, QLD, 4108
Full-Time: Immediate startbr>Job Title: Customer Service Manager
Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.
Job Closure date: 30 days

About the Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Key Duties & Responsibilities
Team Leadership & Development:

• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.< r>
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.< r>
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.< r>Customer Service Strategy & Process Improvement:

• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.< r>
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.< r>
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.< r>Technical Customer Relations & After-Sales Support:

• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.< r>
• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.< r>
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.< r>
Skills & Experience Required

• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.< r>
• Proven Bachelor Degree or Equivalent.< r>
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.< r>
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.< r>
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.< r>
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.< r>
• Solid administrative skills and proficiency with CRM systems and standard office software.< r>
How To Apply:
If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.
Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.

Customer Service Reviewer Burdell QLD

Burdell, Queensland The Realise Group

Posted 10 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Sarina QLD

Sarina, Queensland The Realise Group

Posted 10 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Atherton QLD

Atherton, Queensland The Realise Group

Posted 10 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Cardwell QLD

Cardwell, Queensland The Realise Group

Posted 10 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Alligator Creek, Queensland The Realise Group

Posted 10 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Agnes Water, Queensland The Realise Group

Posted 10 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Be The First To Know

About the latest Sponsorship specialist brand customer experience Jobsin Queensland

Set Email Alert:

Job title

Location

Customer Service Reviewer Mount Isa QLD

Mount Isa, Queensland The Realise Group

Posted 10 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Charters Towers, Queensland The Realise Group

Posted 10 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

What Locations Can I Find These Jobs In?
#J-18808-Ljbffr

  • Brisbane, Queensland, Australia Suncorp Group Full time

    Sponsorship Specialist - Brand & Customer ExperienceJoin to apply for the Sponsorship Specialist - Brand & Customer Experience role at Suncorp GroupSponsorship Specialist - Brand & Customer Experience3 days ago Be among the first 25 applicantsJoin to apply for the Sponsorship Specialist - Brand & Customer Experience role at Suncorp GroupAbout The...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Sponsorship Specialist - Brand & Customer ExperienceJoin to apply for the Sponsorship Specialist - Brand & Customer Experience role at Suncorp GroupSponsorship Specialist - Brand & Customer Experience3 days ago Be among the first 25 applicantsJoin to apply for the Sponsorship Specialist - Brand & Customer Experience role at Suncorp GroupAbout The...


  • Brisbane, Queensland, Australia Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp.Sponsorship Specialist - Brand & Customer ExperienceSponsorship Specialist - Brand & Customer ExperiencePermanent RoleAbout the role:Contribute to strengthening and differentiating Suncorp's portfolio of brands through innovative external sponsor partnerships and engagement strategies that support...


  • Brisbane, Queensland, Australia Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp.Sponsorship Specialist - Brand & Customer ExperienceSponsorship Specialist - Brand & Customer ExperiencePermanent RoleAbout the role:Contribute to strengthening and differentiating Suncorp's portfolio of brands through innovative external sponsor partnerships and engagement strategies that support...


  • Brisbane, Queensland, Australia GPC Asia Pacific Full time

    Sponsorship & Brand SpecialistIconic motorsport events, unforgettable fan experiences, meaningful sponsorships and world-class brand campaigns. This role is at the centre of building deep connections with our customers.GPCis a global company, but you'll know us best asRepco and NAPA. We work with the best to deliver impactful marketing across our brands and...


  • Brisbane, Queensland, Australia GPC Asia Pacific Full time

    Sponsorship & Brand SpecialistIconic motorsport events, unforgettable fan experiences, meaningful sponsorships and world-class brand campaigns. This role is at the centre of building deep connections with our customers.GPCis a global company, but you'll know us best asRepco and NAPA. We work with the best to deliver impactful marketing across our brands and...


  • Brisbane, Queensland, Australia beBeeBrand Full time $90,000 - $120,000

    Sponsorship & Brand Marketing ProfessionalIconic motorsport events and unforgettable fan experiences drive our business. We're looking for a talented individual to fill a key role in sponsorship & brand marketing.We work with top brands to deliver impactful marketing campaigns and create memorable experiences for fans and customers. Our dynamic environment...


  • Brisbane, Queensland, Australia beBeeSponsorship Full time $100,000 - $130,000

    Sponsorship SpecialistDrive business growth through strategic sponsorship partnerships.Develop and execute sponsorship programs that align with business objectives.Main Responsibilities:Lead on the development of sponsorship strategies, managing stakeholders and partners to deliver commercial outcomes.Contribute to the management of sponsorship budgets,...


  • Brisbane, Queensland, Australia beBeePigHealth Full time $100,000 - $140,000

    Swine Health SpecialistWe are seeking a skilled Swine Health Specialist to join our team in Queensland, Australia.The ideal candidate will have 3+ years' experience and be passionate about swine health and production. The RoleCollaborate with progressive pig industry clientsSupport a large veterinary and support teamDevelop own area of expertise within the...


  • Brisbane, Queensland, Australia beBeeFabrication Full time $90,000 - $120,000

    Welding and Fabrication SpecialistJob Summary:We are seeking skilled professionals with experience in mobile plant welding/fabrication, manufacture, or repair.Key ResponsibilitiesCarry out high-quality welding and fabrication tasks.Maintain a safe and organized workspace.Work effectively as part of a team to meet project deadlines and achieve business...