Customer Service Executive

4 weeks ago

Sydney, New South Wales, Australia Joseph Joseph Ltd Full time
Overview

Customer Service Executive - Maternity cover 12 month FTC - Australia, based in Sydney. Joseph Joseph Ltd is a leading houseware brand with a global presence, solving everyday problems through intelligent design.

What you will be doing
  • Assisting the Customer Service Manager in supporting and developing the Customer Service Team in delivering exceptional service to domestic and B2B customers.
  • Be a subject matter expert in Joseph Joseph products, processes, systems and customers.
  • Timely and accurate processing of sales orders (via multiple channels including EDI, online portal, CSV upload and manual entry).
  • Timely responses to all enquiries, aiming for first contact resolution.
  • Develop and maintain strong cross-functional relationships with Finance/Credit Control, Logistics, and Sales to support customer accounts and delivery of a great customer experience.
  • Drive development of improved customer order processes, service delivery and behaviours.
  • Maintain high service level standards and KPIs.
What we need from you
  • Experience in a customer service role is ideal but not essential.
  • Proficiency with Microsoft Office, particularly Excel (V-Lookups and Pivot Tables are an advantage).
  • Experience with ERP/system applications such as Netsuite or SAP.
  • Brand experience preferred.
  • Strong organisational skills with the ability to prioritise and multitask.
  • Approachable, empathetic, collaborative and service-oriented.
What you will get from us
  • Competitive salary plus super.
  • Refer a Friend scheme.
  • Training and Development.
Additional details
  • Seniority level: Associate
  • Employment type: Temporary
  • Job function: Customer Service and Supply Chain
  • Industries: Retail and Wholesale

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