Retail Sales Manager

As a Retail Sales Manager at Trinny London, you will oversee and lead all stores, departments, and kiosks within your area, ensuring a consistent 'Customer First' approach. You will be accountable for driving sales revenue, achieving financial results, and delivering business objectives, while keeping our people at the heart of every decision. You will be responsible for managing and motivating your teams to consistently meet sales targets.

Welcome to Trinny London Here at Trinny London, we\'re changing the face of makeup and demystifying skincare, and we\'re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London challenges people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and are proud to be one of Europe\'s fastest-growing beauty brands, generating millions of sales and building a talented and motivated team to support our growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We go the extra mile, work together to push boundaries, listen to every idea, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

Your daily to-dos might look like this:

• Lead by example, upholding company values and promoting a positive, collaborative, and inclusive work environment across all teams and markets
• Develop strategies to achieve and exceed retail sales targets, analyse performance data, manage budgets to control costs, and drive P&L success through optimising EBITDA
• Ensure Business Managers consistently deliver a 'Customer First' experience, maintaining high standards of product knowledge through ongoing training
• Provide leadership, line-management, and coaching to Business Managers, conducting regular performance reviews and supporting professional development
• Develop and implement sales strategies, analyse market trends and competitor activities, and create business proposals for new opportunities
• Collaborate with all departments and host stores to ensure smooth operations, maintain stock accuracy, and ensure compliance with company policies
• Work with the Retail Talent team to ensure retail locations are optimally recruited and address recruitment risks and opportunities
• Communicate sales targets and KPIs clearly to store teams while celebrating successes and building engaged teams

Key Performance Indicators

• Exceed sales forecasts and drive year-on-year growth; ensure locations achieve KPIs such as ATV, AUS, Conversion, and Sales per hour
• Drive P&L success by optimising EBITDA through budgeting and cross-functional collaboration
• Maintain stock file accuracy and minimise losses
• Deliver on the 3-Year Plan (3YP) objectives and own retail responsibilities
• Ensure full compliance across the retail portfolio and uphold company processes and policies
• Create commercial, visually inspiring, and operationally effective retail environments

These skills will help you go far in this role:

• Effectively manage teams remotely with clear communication and high performance
• Lead by example, inspiring and motivating teams
• Strong interpersonal, communication, and organizational skills
• Adaptable, solution-focused, and resourceful
• Strong delegation and time-management abilities
• Work independently and as part of a collaborative team
• Understand operating and scaling various retail formats to drive revenue growth
• Proficiency in sales forecasting, budgeting, scheduling, and relevant technology
• Display genuine passion for the role

We celebrate diversity and champion inclusivity. We are committed to equal opportunities and welcome people from all backgrounds with their unique perspectives and experiences.

• Mid-Senior level

• Full-time

• Other

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