Key Account Manager

4 weeks ago

Melbourne, Victoria, Australia ClearCompany Full time

The Organisation:

You will be joining a vibrant and fast-growing commercial cleaning company that consistently exceeds expectations. They invest in the latest technology, staff, and best practices to provide quality service. Fabulous support and plenty of growth opportunities are on offer with this leading organisation

About the Role

We're seeking an experienced Key Account Manager to drive business growth through strategic client management, new business development, and proactive retention strategies.

Reporting to the General Manager of Commercial Excellence, you'll play a critical role in shaping long-term commercial outcomes and delivering exceptional service to a portfolio of high-value clients.

You'll be instrumental in enhancing the company's market position, converting prospects into loyal customers, and growing revenue across national contracts. Through close collaboration with Operations, Tender, Compliance, and Executive teams, you'll ensure top-tier service delivery while enhancing the company's market position, converting prospects into loyal customers, and growing revenue across national contracts.

Your Key Responsibilities will include:
  • Building and maintaining strong, long-term client relationships across diverse sectors
  • Identifying new business opportunities and converting prospects into active clients
  • Presenting tailored solutions that address current and future client needs
  • Retaining and growing existing contracts through proactive account management
  • Creating and managing Contract Management Plans (CMPs), including negotiation, implementation, and KPI reporting
  • Maintaining regular contact with clients, ensuring satisfaction and identifying opportunities for continuous improvement
  • Collaborating with internal teams to deliver seamless service and respond to client escalations
  • Utilise CRM tools to manage the full customer journey
  • Working with leadership on quarterly reports, strategy sessions, and national client events.

What You'll Bring:

We are looking for an experienced and passionate Key Account Manager with experience in the commercial cleaning, facilities or property services sector.

You will demonstrate:
  • Success in relationship-based sales and contract retention
  • Strong commercial acumen and ability to identify business opportunities
  • Exceptional communication, negotiation and presentation skills
  • Proficiency in Microsoft Office and CRM systems
  • Tertiary qualifications in Business, Sales, or a related discipline (preferred)
  • A solutions-focused mindset and proactive approach to problem-solving
  • Willingness to travel, including locally and interstate as required
Why Join Us

You will be joining a well-established, values-driven national cleaning services provider that is undertaking exciting change and transformation to meet the needs of its staff and clientele. Investment in technology and ESG ensures that they are regarded as an innovative leader in their field. There's never been a better time to join
You will benefit from:
  • A high-performing, collaborative environment with support from executive leadership
  • Real career development opportunities in a growing organisation
  • Working across major clients in commercial, retail, and industrial sectors
  • Enjoying a strong team culture with recognition, flexibility, and autonomy
  • An attractive package of circa $120,000 - $150,000 plus super plus vehicle plus benefits is on offer.
We'd love to hear from you if you're driven by client success, strategic growth, and building long-lasting relationships.
Apply now with your CV and cover letter or contact Louise Rowe for a confidential discussion.
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