Peak Trade

2 weeks ago

City Of Stirling, Australia JB Hi-Fi Full time
Overview

Join JB Hi-Fi as the Peak Trade - JB Direct Team Member. JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We aim to own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service. This role is a part of our JB Direct Sales Team and focuses on delivering exceptional customer experiences by phone and live chat.



Responsibilities
  • Achieve sales targets for you and the JB Direct Sales Team by
    • Putting the customer at the centre of everything you do and creating "Raving Fans"
    • Participating in all suppliers, compliance, and sales training modules
    • Participating in the STARS coaching program to learn and demonstrate required sales behaviours
    • Understanding the JB HiFi 5 Steps of Selling and applying them in all customer interactions
    • Working efficiently and multitasking to manage incoming call and chat volumes


  • Enable a safe work environment for your team, ensuring all OHS policies and procedures are adhered to
  • Provide a high level of customer service standards including pre, during and post the sale
  • Remain up to date with new products and services
  • Ensure all sales activities meet compliance and legislative standards, including meeting responsibilities outlined in the ACL or other legislation and ensuring compliance with telco partner procedures (e.g. Telstra)
  • Build and maintain effective working relationships with relevant internal and external stakeholders
  • Assist the Management Team, where required, in daily operational aspects and tasks


Qualifications
  • Retail or Call Centre experience in high achieving teams
  • Demonstrated ability in required skills competencies
  • Intermediate computer and typing skills
  • Strong organisational skills
  • Passion for delivering great customer experiences


Additional Information

If you are interested in this opportunity, please click apply and upload your CV. All applications are strictly confidential.


JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you, even if you feel you don't meet 100% of the criteria, please apply.



About JB Hi-Fi

JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service.



Position details
  • Seniority level: Entry level
  • Employment type: Temporary
  • Job function: Retail
  • Industries: Retail
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