Building Support Coordinator

4 weeks ago

Sydney, New South Wales, Australia Metricon Full time

Love Where You Work

Metricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian families.

Position Overview:

Proactively manage customer expectations by ensuring they are regularly updated on the status of their home during the building process. Collaborate with experienced Site Managers to facilitate smooth customer settlements with minimal touch points, entering all information into our Clickhome Database to drive job progress. This role is based in our Parkside Office.

Reporting To: Building Support Team Leader

Responsibilities include:

  1. Proactively managing customer expectations by providing regular updates on their home's status during construction.
  2. Effectively communicating and maintaining a professional link between Metricon clients and site personnel to ensure feedback and resolution.
  3. Maintaining customer files with relevant contracts, variations, and other required documentation.
  4. Creating workflows and completing tasks as they arise.
  5. Providing all relevant documentation, including compliance certificates, to the nominated Building Inspector.
  6. Confirming with the Site Manager that inspections are complete to achieve occupancy permits.
  7. Coordinating the installation of gas lines/meters with authorities using CPT reports.
  8. Coordinating electricity disconnection with service providers upon settlement.
  9. Ensuring all information in the database is accurate and up to date (client details).
  10. Completing and managing data entry and report compilation.
  11. Maintaining and developing thorough knowledge of Metricon products, services, and processes to confidently interact with clients.

What Metricon Offers:

  1. No two days are the same in this role.
  2. Ongoing learning and development opportunities to build your skills and reach your potential.
  3. Clickhome Database training through your Team Leader.
  4. Supportive management team with a culture that values you.
  5. Mentoring and genuine opportunities for role progression, along with a competitive salary and package options.
  6. Attractive housing discounts on our award-winning homes.
  7. Programs addressing wellbeing, including physical fitness, free flu vaccinations, nutrition, and mental health support.
  8. 24/7 access to our LifeWorks confidential support program, including coaching for success and personal/work challenges.
  9. Exclusive access to building, trade, and retail discounts through our rewards platform.

Candidate Requirements:

  1. Experience in a customer-focused role with conflict and problem management skills.
  2. Ability to read plans; knowledge of contracts or experience in home building is advantageous.
  3. Proven ability to work in a customer contact role within a time-critical environment.
  4. Highly organized with the ability to multi-task and handle various activities.
  5. Strong interpersonal and communication skills.
  6. Professional and positive attitude in goal-oriented environments.
  7. Intermediate skills in Microsoft Word, Excel, and Outlook.
  8. Experience with database systems is a plus.

If you believe you have the knowledge, skills, and experience to excel in this role, please apply with your Cover Letter and Resume.

This role requires a national police check to be undertaken by the successful candidate.

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