Student Support Officer

4 days ago


Sydney, New South Wales, Australia Acknowledgeeducation Full time

Join to apply for the Student Support Officer role at Acknowledge Education.

Join the Acknowledge Education Team: Igniting Potential, Fostering Growth

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry.

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.

About The Role

This role is based at our Sydney campus. Performing a key support function to our students on a daily basis, handling administrative functions to support the reporting of results, enrollment of students, supporting documentation for their studies, and ensuring engagement via outstanding service and support for all students.

Key Responsibilities Include

  • Handling student enquiries
  • Supporting reception functions
  • Ensuring correct enrollments into units
  • Publishing of academic results
  • Supporting Welcome Day, Orientation Day & Graduation Services
  • Monitoring and maintaining data on student platforms

About You

  • Outstanding customer service skills
  • Excellent administration skills
  • Willingness to help others
  • Work well with deadlines and targets
  • Exceptional communication skills

Please note that a valid Working with Children Check is a requirement for this role. If you are successfully hired for this role, you must obtain a check and you will be reimbursed by Acknowledge Education. If you have a current VIT Provisional Registration or Teacher Registration, you do not require a separate WWCC.

Why work with us

  • Opportunities to grow within the organisation
  • $1,500 professional development allowance
  • Incredibly committed and supportive team of student-centric professionals
  • Flexibility to work from home during non-teaching hours (For Academic staff)
  • Be part of a fast-growing organisation working in an agile environment
  • Acknowledge Education is part of UP Education group – Be part of a leading education provider.

To Apply

Join our team where your passion and solution-focused approach to adding value and putting students first will make every day an opportunity to make an impact. Apply today Please submit your CV and cover letter outlining why you are an ideal candidate for this role.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Seniority level
  • Entry level
Employment type
  • Internship
Job function
  • Other
  • Industries: Education
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