Business Operations Analyst

Overview

Business Operations Analyst

Are you passionate about turning data into actionable insights? MHNSW is seeking a detail-oriented and analytical professional to analyse operational data, identify service trends, and enhance business tools. In this dynamic role, you'll define detailed requirements, troubleshoot system issues, and contribute to strategic decision-making through data-driven analysis across a range of business platforms.

What the opportunity is

• Employment with Museums of History NSW.
• Clerk Grade 5/6. Remuneration package includes salary ($99,938 - $110,271), employer's contribution to superannuation and annual leave loading.
• Ongoing full-time employment.
• The role will work across Sydney.

What we do

Museums of History NSW brings together a portfolio of iconic museums, rich collections and heritage sites, the nation's oldest archive collection, vital recordkeeping services and expert staff.

We bring history to life by sharing the stories of our places and collections. Through the State Archives Collection, we manage NSW's official documentary heritage, supporting government transparency and the public's right to access information.

These two roles do not just sit side by side – they inform and enrich each other. By preserving and making accessible our places, collections and archives, we create opportunities for people to explore the past and better understand their own place in the world. By supporting lifelong learning and inviting people to come together, we promote civic literacy, empathy, wellbeing and belonging.

We believe that history belongs to everyone. This is the promise and the purpose of MHNSW.

Museums of History NSW is a state cultural institution, established under the Museums of History NSW Act 2022. It is an agency of the NSW Department of Creative Industries, Tourism, Hospitality and Sport (DCITHS).

What you'll do with us

This role will undertake analysis and support of MHNSW operational data needs to capture and report on trends, KPI performance and opportunities and respond to issues and risks using a variety of platforms and solutions.

For more information on the role contact Andrew Wilson, Manager Business Solutions, via 0409 396 434 or andrew.wilson@mhnsw.au.

There is a role description available describing the capabilities required for this role.

What you need to do to apply

To apply you will need to submit the following:

• A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role.
• A current resume listing two referees.
• Respond to the 2 targeted questions (no more than 300 words per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter.

Targeted questions

1. Provide an example that demonstrates your experience supporting larger digitisation processing teams in a bureau (or similar) of 15+ team members while ensuring operational KPIs, data quality needs were met.
2. Describe an example where you have had to address complex problems or issues with multiple interdependencies across different business areas while seeking to drive improvements and efficiency gains in business processes.

Essential requirements

• Knowledge of and experience working with RS-SQL O'Neil Software (or similar) including creating appropriate system queries, amending and/or exporting system data through data connections.
• Proven track record providing technical support for large high-speed digitisation bureau, information processing, and logistics environments.
• Experience using business analysis reporting tools to identify on-demand workload and transaction volume trends through dashboard-type solutions.
• Knowledge of government data/information privacy and security requirements, particularly connecting to business processes and systems analysis, design, support to requirements specification and operational solutions.
• Willingness to participate in rosters depending on operational requirements with the ability to participate in after-hours call roster, including attending to call outs.
• Possess a current Working with Children Check (WWCC) and the ability to obtain a baseline security clearance within 6 months of request.

Also note

• For additional resources to help prepare your application and understanding of the process please refer to the information on applying for a job.
• Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks. If you require adjustments, please contact MHNSW recruitment at mhnsw.au.
• For technical support with your application please contact MHNSW recruitment at mhnsw.au.
• To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.
• All successful candidates will be required to undergo a criminal record check with NSW Police.
• A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Submit your application before the closing date: 10am Monday 15 September 2025.

Diversity and Flexible Working: We are committed to building a diverse team and workplace that reflects the communities we serve and supports flexible working arrangements where possible.

We encourage support for First Nations people, communities and culture, and are committed to truth-telling and delivering honest reflections on history.

Our team can provide alternative formats to apply, adjustments to the recruitment process, and information about workplace adjustments and support networks.

For more information, please visit information on some of the different types of disabilities or adjustments available for the recruitment process.

Thank you for your interest in this role. We look forward to receiving your application.

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