TSPV - Service Desk Analyst

2 weeks ago

Canberra, ACT, Australia Compas Full time
TSPV - Service Desk Analyst
Be at the frontline of technical support and service delivery in a high-security environment, assisting users with system access, IT issues, and incident response. This is an excellent opportunity for a technically skilled Service Desk Analyst to provide critical support to a secure government organisation within a collaborative, team-focused environment.

Location:Onsite - Canberra, ACT

Key Duties:
  • Respond to and manage support requests, providing first-line investigation and resolution or referral
  • Assist in incident triage, diagnosis, escalation, and documentation in line with agreed procedures
  • Provision and decommission end-user equipment and services; manage equipment lifecycle
  • Communicate effectively with end users and team members, ensuring clear updates and resolutions
Key Criteria:
  • Demonstrated experience delivering Level 1–2 IT support across a range of services and hardware
  • Knowledge of and experience with incident management frameworks and tools
  • Understanding of QA processes and evidence handling in technical support contexts
  • Strong communication and stakeholder engagement skills within secure ICT environments
Contract Duration: 12 months with 1 x 12-month extension options.

Security Clearance: Due to the nature of this environment, candidates are required to have a TSPV clearance to perform this role.
This position is open to Australian citizens with a valid security clearance due to role requirements. We are committed to a non-discriminatory hiring process but, unfortunately, cannot provide visa sponsorship for overseas applicants.

How to Apply
Does this role sound perfect for you? If so, to register your interest in this role, please either contact Kate on (02) 6230 0233 or Click APPLY
Due to system limitations, we will only be able to contact candidates who closely match the requirements for this role. We appreciate your understanding and encourage you to apply if your experience aligns with the position.

About Compas
Compas Pty Ltd is a Canberra-based, wholly Australian-owned Recruitment and Services company that has been operating since 1987. We specialise in the provision of permanent, contract, and temporary recruitment services, as well as specialised consulting assignments.
YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE
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