Parts Operations Team Member

2 weeks ago

Sunshine Coast Regional District, Australia ZONE RV Full time
Overview

At Zone, we're driven by innovation, precision engineering, and a passion for adventure. Founded almost a decade ago by our Founder and CTO Dave Bigger, we bring cutting-edge design and manufacturing to the RV world. Our mission is simple: create the highest-quality, most reliable off-grid caravans on the market. From advanced carbon-fiber builds to large-format 3D-printed components, we push boundaries so our customers can explore further, safer, and in style.

About The Role

We are looking for a skilled and customer focused Parts Operations Team Member to join our Service & Warranty team. In this pivotal role you will provide expert advice on parts interpretation, maintain strong supplier relationships, oversee sourcing and stock management, and support trend analysis and process improvements. Reporting to the Manager Service and Warranty you will collaborate across departments to ensure the right parts are available on time every time while also mentoring and supporting a Parts Assistant.

What You Will Do
  • Provide accurate parts interpretation and professional advice to customers and service teams
  • Manage relationships with suppliers, raise sales orders and oversee timely parts sourcing and delivery
  • Control stock levels from receipt and dispatch to regular stocktakes
  • Analyse trends, report on supplier quality and NCRs, and drive corrective actions
  • Work closely with internal teams including Production, Warranty, Procurement and Engineering
  • Lead, mentor and support the Service Centre Parts Assistant
What You Will Bring
  • Proven experience in parts interpretation ideally in manufacturing, automotive, marine or caravan industries
  • Strong customer service and communication skills with the ability to build rapport quickly
  • Organisational skills, attention to detail and accuracy in a fast paced environment
  • A proactive mindset with a focus on continuous improvement
What We Offer
  • Exclusive Perks via Employment Hero App – enjoy benefits such as novated leasing, salary packaging, discounts, and more to enhance your work-life balance.
  • Employee Wellbeing Support – access to our Employee Assistance Program (EAP) for confidential counselling and support.
  • Work with leading-edge technology – from carbon-fiber construction to one of the largest 3D printers in the Southern Hemisphere.
  • Collaborative, high-performance culture – join a skilled team focused on excellence, innovation, and delivering the "Summit experience" to every customer.
  • Opportunities for growth – be part of a fast-scaling Australian manufacturing success story with big ambitions for the future.
  • Hands-on impact – contribute directly to products that customers trust for adventures in the most remote locations.
  • Modern facilities in Coolum – work where world-class caravans, marine vessels, and components are designed and built.

Join Zone and make every adventure begin with a flawless finish


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