Senior Technical Architect

Overview

Salesforce is seeking a Senior Technical Architect to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect serves as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers. They collaborate with Customers and Partners during project cycles, guiding architecture, integration, and delivery to achieve the best possible solutions. The role requires communicating across technical and business resources from developers to executives, and aligning with project management activities throughout software delivery cycles based on agile methodologies.

YOUR IMPACT

• Ensure scalable and standard methodology solutions to meet and exceed customer needs.
• Guide the evaluation of business and technical requirements.
• Build relationships with key collaborators and team members.
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
• Review and guide project vision and direction, implementation approach and key artefacts.
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
• Where required, hands-on application configuration to meet customer needs.
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge.
• Where required, support pre-sales activities to position Salesforce Services.
• Contribute to broader goals by becoming a citizen philanthropist and participating in volunteering activities.

Required Qualifications

• Australian Citizenship is required or eligibility for NV1 clearance is preferred.
• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.
• Work independently and as part of a distributed team with a willingness to take ownership of problems.
• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.
• Available to travel regionally depending on customer needs.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Preferred Qualifications

• A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
• Ability to build and maintain key relationships with C-level / mid level and key decision makers.
• Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.
• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality and inclusivity, and that discrimination is illegal. Recruiting, hiring, and promotion decisions are based on merit, regardless of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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