Client Support Coordinator

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Are you an experienced childcare professional who loves variety, building relationships, and creating inspiring learning environments? If you're flexible, outgoing, and willing to travel, we'd love to hear from you

About the Role
As a Client Support Coordinator, you'll play a vital role in ensuring childcare centres are well-supported and ready to thrive, by supporting administrative tasks, site preparation and showroom coordination. Based in the Melbourne showroom, the role also plays a key part in delivering a premium in-person experience to visiting clients. Your key responsibilities will include:

Showroom Coordination:

Greet and assist clients visiting the showroom, ensuring a professional and welcoming experience.

Prepare showroom spaces and maintain presentation standards.

Restock showroom samples, brochures, and new resource displays.

Manage showroom bookings and support showroom events or walkthroughs as required.

On Site Support:

Coordinate and execute the unpacking and marking off of products delivered to new childcare centres, including remote and interstate travel as required

Organise and support set-up of rooms to meet centre requirements (including teaching pedagogies) and optimise the use of educational resources, including light furniture set-up/assembly where required.

Conduct basic cleaning and preparation to ensure fit-outs are client-ready.

Communicate with internal teams to resolve any delivery discrepancies or missing items promptly

Provide feedback to relevant teams to continuously improve the setup process

Prepare and adjust quotes for standard or low-complexity projects.

Conduct drive-by's to check site readiness or progress.

Relay confirmed colour selections and order details to the design team.

Deliver brochures or samples to centres and make outbound calls to support churn activity.

Brief internal stakeholders on project details or changes as directed by the Client Relations Manager.

This role is perfect for someone organized, adaptable, and passionate about making a difference in early childhood education.

What We're Looking For

At least 3 years of experience working in a childcare centre.

A flexible, adaptable approach to work with the willingness to travel regularly.

An outgoing personality with a passion for building new relationships.

A strong team player who thrives in a collaborative environment.

Excellent organizational skills and attention to detail.

A valid driver's license

Why Join Us?
We're dedicated to creating inspiring early learning spaces that help children grow and thrive. In this role, you'll enjoy:

Your work directly supports schools, centres, and communities by helping bring inspiring learning environments to life.

The opportunity to travel and support diverse childcare centres.

A dynamic, collaborative, innovative, and customer-obsessed team that's passionate about making a difference. Be surrounded by people who care about your success.

A role that blends creativity, hands-on work, and relationship building.

Ready to Apply?
If you're experienced, flexible, and passionate about supporting childcare centres, we'd love to hear from you. Apply now to become a Client Support Coordinator and help us make a difference in early learning.

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? Do you have experience in a role which requires relationship management experience? Do you have customer service experience? Do you have professional child care experience? Are you available to travel for this role when required?

Welcome to Step4. Proudly Australian owned and operated, supplying educational resources, furniture, and equipment for early learning centres Australia wide. We believe every early learning centre across Australia deserves quality products and innovative design, that bring together functional, nurturing and creative spaces.

Welcome to Step4. Proudly Australian owned and operated, supplying educational resources, furniture, and equipment for early learning centres Australia wide. We believe every early learning centre across Australia deserves quality products and innovative design, that bring together functional, nurturing and creative spaces.

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