Roster Coordinator Full Time @ Catering HQ

1 week ago

Sydney, New South Wales, Australia Cateringhq Full time
Roster Coordinator Full Time @ Catering HQ

Catering HQ is seeking a talented and committed professional to join our growing team as a Full Time Roster Coordinator. This role will take charge of rostering for Front of House, Back of House and Administration teams across our company, focusing on driving business results.

Key Duties
  • Match skills to shifts, allocate staff based on operational needs, ability, and availability, and account for last-minute changes.
  • Build and optimise rosters, monitor labour cost vs budget, and propose solutions.
  • Create, manage and update schedules for all venues and event spaces.
  • Avoid risks by monitoring availability, escalating gaps or overtime issues to the appropriate teams.
  • Communicate updates promptly and clearly, working closely with Operations Manager, Executive Chef, Head of Sales and People & Culture to keep services running smoothly.
  • Monitor attendance and leave, and flag any issues or discrepancies with People & Culture.
  • Provide reporting and insights to management on staffing levels and trends.
  • Participate in continuous improvement initiatives to refine processes and enhance staff satisfaction and engagement.
  • Ensure timesheets are completed on time, with breaks, training, overtime and normal hours confirmed and accurate.
  • Maintain leave calendar to ensure appropriate coverage for day-to-day operations.
  • Assist with headcount reports and elimination of gaps in staffing levels.
Key Qualities
  • Proven rostering expertise – 2+ years' experience in this role or a similar position.
  • Award knowledge – Ability to interpret and apply the Award to ensure rosters remain fully compliant.
  • Skilled in forecasting services to align with venue budget.
  • Experience with Microsoft 365 (Teams, Word, Excel); experience with rostering platform Employment Hero is preferred.
  • Exceptional attention to detail, strong data entry skills, and the ability to manage multiple deadlines.
  • Excellent communicator – Adept at resolving conflicts and matching staff availability to client needs.
Why Join Us?
  • Discounts from our suppliers such as Vittoria Coffee
  • Career progression
  • Reward and recognition program
  • Internal and external training opportunities

At Catering HQ, we are committed to creating a safe, inclusive, and collaborative environment. We value our team and believe in fostering a sociable future—for our customers and for each other.

If you feel you possess these qualities and are interested in becoming part of the team, please apply. Only shortlisted candidates will be contacted.

Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Hospitality

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