Practice Lead

Job Category: Community Services and Development

It takes courage to lead change.

At Richmind WA, we believe recovery is possible for everyone. We walk alongside people on their mental health journey and empower them to shape their own lives. It's not easy work – but it's deeply meaningful. And it takes courage.

We're seeking a Practice Lead to join our Service Enhancement Team – someone who's passionate about improving mental health service delivery and championing contemporary, recovery-oriented practice across our organisation.

This is your opportunity to lead, influence and uplift mental health practice across Richmind WA.

What's the role about?

As Practice Lead, you'll drive service excellence by embedding evidence-based, trauma-informed and recovery-focused practice across our residential and community programs.

Working closely with the Senior Manager, Service Enhancement, and the broader leadership team, you'll lead organisation-wide initiatives that promote practice consistency, build capability, and support staff to work in partnership with consumers and families.

You'll also directly supervise and support a team of Lived Experience Facilitators and collaborate with other subject matter experts to design and deliver engaging, meaningful training.

This role combines strategic thinking with hands-on influence, and requires someone with strong interpersonal skills, deep practice knowledge, and a passion for systems change.

What you'll be doing

• Champion recovery-oriented, person-centred practice across all service areas.
• Lead the design, delivery and evaluation of training in Recovery-Oriented and Trauma-Informed Practice.
• Provide coaching, reflective practice, and group supervision to frontline staff, supporting skill uplift and confidence.
• Support the implementation of a high-quality supervision framework across teams.
• Actively contribute to practice improvement initiatives, service co-design and care consultations.
• Supervise, mentor and support Lived Experience Facilitators, helping embed lived experience perspectives in service development.
• Collaborate across teams and projects to strengthen practice consistency and promote a learning culture.

• A tertiary qualification in Counselling, Social Work, Psychology, or other Allied Health relevant roles.
• Experience in clinical and practice supervision (one on one and groups)
• Good understanding of principles of lived experience as this role will be responsible for the line management of lived experience facilitators
• Significant experience in Recovery and Trauma-Informed Care within mental health settings.
• Strong facilitation skills and experience delivering group supervision and training programs.
• Understanding of human design and co-design principles, with the ability to engage meaningfully with consumers, families and stakeholders is desirable
• High-level communication skills – both written and verbal – with the ability to influence and collaborate at all levels.
• Demonstrated ability to drive change, support practice improvement, and balance strategy with operational delivery.
• Understanding of best practice Mental Health Care
• A passion for people, purpose and professional development.

Other Requirements

• Current National Police Clearance Certificate(no older than six months)
• A valid First Aid and CPR Certificate (HLTAID011 – Provide First Aid, HLTAID010 Provide Basic Emergency Life Support, HLTAID009 Provide Cardiopulmonary Resuscitation)
• A current working with Children Check
• A current NDIS Worker Screening Check
• A valid Driver's licence

This role is full-time working Monday to Friday based out of our office in Cannington. The role also involves regular travel to the Southwest, Great Southern, and Pilbara regions.

At Richmind WA, we've been supporting people on their mental health journeys for over 50 years.

We're recovery-first, lived experience-led, and proudly Rainbow Tick accredited. We walk alongside people with compassion, courage, and belief in their potential.

Our services are residential, outreach, and everything in between—person-centred, trauma-informed, and inclusive at the core.

Our values

• Living and breathing recovery
• Being brave and exploring
• Listening deeply and learning
• Putting people first
• Being passionate about inclusion and belonging

We work with Elders and First Nations staff to ensure culturally safe supports and value people of every background, identity, and experience.

• Meaningful work, every single day
• Salary packaging up to $18,640 (boosts your take-home pay)
• Two bonus leave days—your birthday + wellbeing leave
• Training, mentoring, and access to LinkedIn Learning
• Four weeks of annual leave (with the option to buy more)
• Free and confidential Employee Assistance Program
• Long service leave after 5 years

Ready to apply? please submit your resume and a short cover letter outlining why you're interested and what you'd bring to the role.

We assess applications as they're received, so don't wait—we'd love to hear from you.

It takes courageto support someone's recovery — and even more to believe in your own.

If this sounds like your kind of purpose, we hope you'll apply.