Junior It Technician

Do you get a kick out of solving tech problems, helping people, and keeping systems running smoothly? Do friends and family call you when their printer throws a tantrum or Outlook decides it's "not responding"? If so, we want YOU on our team

A Bit About Us

EventsAir is a leading provider of award-winning event management software to organizers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.

As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by more than 1100 professional conference organizers, associations, corporates, government and universities. Capable of supporting small corporate events to large multi-faceted conference and exhibitions, the EventsAir platform has been used for some of the world\'s most demanding events including the Rugby World Cup, London Olympics and Birmingham Commonwealth Games.

Having secured major investment from private equity firm, The Riverside Company, EventsAir is continuing to expand and accelerate its global presence in the event-tech marketplace, and we invite you to be part of this extraordinary journey.

We push the limits of what is possible every day. We are a down-to-earth bunch. We have fun and are super dedicated. What motivates us to get out of bed every morning? The challenge to develop and create the world\'s best events management platform.

Join our team of dedicated professionals, and together, let\'s redefine the possibilities of event management, and leave a dent in the event tech industry.

At EventsAir, we're looking for a Junior IT Technician to be the frontline hero of our IT Helpdesk. You'll be the first responder when tickets come flying in, helping staff with their tech needs, keeping our systems humming, and escalating when needed. Think of yourself as the friendly face of IT – approachable, reliable, and ready to save the day.

• Be the first point of contact for service desk tickets and IT help requests
• Set up and maintain laptops, desktops, printers, and mobile devices (making sure tech just works)
• Troubleshoot basic network and software issues
• Install and update software while keeping tidy documentation
• Assist with user onboarding and offboarding (new hires love smooth setups)
• Keep our internal knowledge base alive by documenting issues and solutions
• Help maintain our inventory of IT assets and equipment

• Happy team members who can get back to work quickly after tech issues
• Efficient ticket response times
• Well-maintained IT gear and systems that don't skip a beat

• A good grasp of Microsoft Windows OS and Office 365
• Basic networking and troubleshooting skills
• Exposure to Azure Active Directory and endpoint management
• Education
  • Minimum: Grade 12 Certificate
  • Bonus: Microsoft Certified: Azure Fundamentals or CompTIA A+
  • Ideal to have- Basic scripting skills (PowerShell tinkerers, we see you )
  • Ideal to have- Experience with SaaS support tools and remote desktop management
  • Ability to work in the office 5 days a week, due to the internal facing hands-on nature of our role
  Benefits
  • A collaborative team environment where you'll learn heaps
  • Hands-on exposure to IT systems in a fast-moving, tech-driven company
  • The chance to grow your IT career while making a real impact
  • Coffee, laughs, and a team that's got your back
  • Fantastic flexibility. We offer hybrid working to all employees regardless of role or level
  • We don't like burn out. We offer 3 extra days of annual leave to encourage downtime over the Christmas period
  • Socials at EventsAir are the bomb We host quarterly catered socials or vouchers for remote workers
  • Be a champion. We promote causes close to our heart (e.g., International Women's Day, R U OKAY?).
  • Grow through mobility. Apply for side steps, up steps and secondments when roles arise internally
  • Be healthy. Access wellness options including stand-up desks and flu shots on request
  • Learn and develop. Use your AUD1000 L&D budget toward courses or conferences
  • Work from almost anywhere. Use our policy to work from anywhere for 2 weeks a year
  • Enjoy parenting. Extra maternity and paternity leave on top of statutory allowances
  • Recognize and be rewarded. Participate in our recognition program for performance

Don't just be a star, be an Airstar Apply now through the link