Service Advisor

2 weeks ago

Melbourne, Victoria, Australia The Toro Company Full time

An opportunity exists for a driven and customer focused applicant to join our Equipment team in for a 12/14 month parental leave cover. Reporting to the Service Manager, this role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day to day operations of the service centre.

What will you do?

  • Be the first point of contact for all Service calls
  • Establish and maintain excellent business relationships with clients, dealers and Toro colleagues
  • Manage incoming service request calls and gather information to enable service teams to carry out works
  • Provide proactive follow up calls to customers after the delivery of machines or completion of work orders
  • Prepare customer quotes for service works in consultation with Service managers
  • Ensure work orders are completed, updated and correlated with technician times
  • Process completed purchase orders and invoice completed job cards into systems when required
  • Accept and adhere to all WHSE responsibilities, policies, procedures and safe work practices related to the position
  • Perform additional administrative duties as required

What do you need?

  • Strong customer service skills and a customer first focus
  • Polite and professional phone manner
  • Experience in an administrative support role
  • Knowledge and experience in dealing with end users
  • Strong interpersonal and communication skills with the ability to establish effective business relationships with internal and external customers
  • Strong computer literacy, in particular, experience in Microsoft applications
  • Experience in use of ServiceMax and SAP
  • Highly organised and demonstrates a flexible and proactive approach to the work environment

Who are we?

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

To apply

Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.

Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page https://ttc.wd1.myworkdayjobs.com/AUS1 .

Only shortlisted candidates will be contacted.

About UsWith roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.
#J-18808-Ljbffr

  • Service Advisor

    14 hours ago

    Melbourne, Victoria, Australia Werribee Automotive Group Full time

    Service Advisor - Footscray GWM/Haval - Automotive Service Advisor - Footscray GWM/Haval - Automotive High volume dealership - Competitive Salary PackageFull time employmentGreat team environmentFootscray GWM / Haval is currently seeking an experienced Service Advisor to join our customer facing service team.Located in Footscray, our Service team is...

  • Service Advisor

    2 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Service Advisor (Automotive) - Mitsubishi & HyundaiOTE 100k+ plus car and fuelPlease Quote Reference Number 13292Knowledge of vehicle servicing and repair essentialCompetitive Remuneration Package $Join the team at Ralph D'Silva Motor Group in PrestonRalph D'Silva Motor Group has a history of providing the best customer service and is a dynamic dealership...

  • Service Advisor

    2 days ago

    Melbourne, Victoria, Australia Werribee Automotive Group Full time

    - Service Advisor – Footscray GWM/Haval – AutomotiveService Advisor - Footscray GWM/Haval - Automotive- High volume dealership - Competitive Salary Package- Full time employment- Great team environmentFootscray GWM / Haval is currently seeking an experienced Service Advisor to join our customer facing service team. Located in Footscray, our Service team...

  • Service Advisor

    2 days ago

    Melbourne, Victoria, Australia Werribee Automotive Group Full time

    Service Advisor – Footscray GWM/Haval – AutomotiveService Advisor - Footscray GWM/Haval - AutomotiveHigh volume dealership - Competitive Salary PackageFull time employmentGreat team environmentFootscray GWM / Haval is currently seeking an experienced Service Advisor to join our customer facing service team. Located in Footscray, our Service team is...

  • Service Advisor

    1 day ago

    Melbourne, Victoria, Australia Werribee & Western Automotive Group Full time

    Service Advisor - Footscray GWM/Haval - AutomotiveJoin to apply for theService Advisor - Footscray GWM/Haval - Automotiverole atWerribee & Western Automotive GroupService Advisor - Footscray GWM/Haval - Automotive1 day ago Be among the first 25 applicantsJoin to apply for theService Advisor - Footscray GWM/Haval - Automotiverole atWerribee & Western...

  • Service Advisor

    4 weeks ago

    Melbourne, Victoria, Australia CARS24 Australia Full time

    Excellent Base + Uncapped Earnings | World-Class Employee Benefits | Unlimited Career Growth at Australia's #1 Online Car Dealership CARS24 is Australia's largest online used car retailer — and we're transforming the automotive experience from end to end.At our flagship Laverton North facility, we're bringing servicing, repair, and warranty into a fully...

  • Service Advisor

    4 weeks ago

    Melbourne, Victoria, Australia CARS24 Australia Full time

    Excellent Base + Uncapped Earnings | World-Class Employee Benefits | Unlimited Career Growth at Australia's #1 Online Car Dealership CARS24 is Australia's largest online used car retailer — and we're transforming the automotive experience from end to end.At our flagship Laverton North facility, we're bringing servicing, repair, and warranty into a fully...

  • Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Cars24 Full time

    Excellent Base + Uncapped Earnings | World-Class Employee Benefits | Unlimited Career Growth at Australia's #1 Online Car Dealership CARS24 is Australia's largest online used car retailer — and we're transforming the automotive experience from end to end.At our flagship Laverton North facility, we're bringing servicing, repair, and warranty into a fully...

  • People Services Advisor

    2 days ago

    Melbourne, Victoria, Australia Aggreko Full time

    At Aggreko, we provide energy solutions so communities can thrive and businesses can grow.We bring power, heat and cooling to customers and communities wherever they need it.We are hiring immediately for People Services Advisor role that will help us to power progress for our customers.The People Services Advisor supports the day-to-day queries that are...

  • Virtual Service Advisor

    1 day ago

    Melbourne, Victoria, Australia Tesla Full time

    Join to apply for the Virtual Service Advisor role at Tesla1 day ago Be among the first 25 applicantsJoin to apply for the Virtual Service Advisor role at TeslaGet AI-powered advice on this job and more exclusive features.What To ExpectTesla Motors is looking for a customer service superstar to join our team as a Virtual Service Advisor working on one of the...