Customer Success Representative

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Customer Success Representative (6 month contract)

Apply now Refer a friend Job no: 524888
Brand: Corporate Traveller
Work type: Fixed Term Contract, Full time
Location: New South Wales, Queensland, South Australia, Victoria, Western Australia
Categories: Corporate & Group Travel

About the Opportunity

The purpose of the Customer Success Team is to drive customer retention and advocacy across the largest subsection of the business' customers.

As a Customer Success Representative (CSR) you will work closely with our Travel Managers and Customer Success Team to deliver value to customers by managing their inbound requests for Customer Success tasks including, but not limited to reporting, supplier negotiations, technical and non-technical program optimisation and identifying opportunities for growth through business reviews. The CSR will deliver a schedule of outbound customer activities as determined by agreed customer segmentation.

Productivity gains will be maximised by using best in market sales technology and automated solutions to optimise performance for both the business and the customer.

The CSRs' superior customer service and support will drive an increase in customer advocacy by creating referrals for the business and has a direct impact on increasing our CSAT and NPS scores.

This full time role to cover parental leave for an initial 6 months, can be based in Sydney, Perth, Brisbane or Adelaide.

What you will be doing:

• Respond to inbound enquiries from staff about customer-related tasks
• Provide customer facing reporting and insights as required
• First level support for maintenance and support cases including some technical system optimisation
• Make recommendations for improvement in Customer Success practices
• Share areas of opportunity with the Customer Success team to promote growth of share of wallet, increase product and service sales or to increase revenue
• Utilise CRM systems (Salesforce) to document activities

What you will need:

• Travel industry experience preferred but not essential
• Minimum 1 year of experience in a customer service-based role
• PowerBI experience
• Previous FCTG corporate experience with exposure to Lumina/Serko systems is desirable

What you'll enjoy:

Culture:You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry-Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability,regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status

Development:Access to 'LinkedIn Learning' for ongoing skills development - over 24,500 courses in over 20 languages

• Exclusive Staff Discounts:accessible via our employee-only portal with 500+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
• We Love to Travel:generous discounts, including family and friends, on flights, hotels, tours, cruises, travel insurance, attractions and more
• Flexibility:Monday to Friday week,business hours with flexible options
• Brightness of Future:career opportunities in a network of brands and businesses across theglobe -we promote from within
• Corporate Health Discounts:access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
• Social: regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Los Angeles 2025, Bangkok 2026)
• Sustainability:the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

#LI-CM1#CTAU#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Customer Success Representative (6 month contract) New South Wales, Queensland, South Australia, Victoria, Western Australia Corporate Traveller

6 month contract to cover parental leave can be based in any AU capital city with a preference for Sydney, Perth, Adelaide or Brisbane.

Customer Success Representative (6 month contract) New South Wales, Queensland, South Australia, Victoria, Western Australia Corporate Traveller

6 month contract to cover parental leave can be based in any AU capital city with a preference for Sydney, Perth, Adelaide or Brisbane.

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