It Service Desk Team Leader

2 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

City of Greater Geelong, City of Salisbury

AUD 70,000 - 110,000

You are applying for the position of IT Service Desk Team Leader for Sureway. Please fill in your details below to submit an application for this position.

This position is located in: Head Office

You will ensure that the root causes of common and recurring incidents are understood and remedies implemented.

Duties

  • Maintain, manage, and develop the IT Service Desk with 3rd party vendors
  • Escalate issues to external MSP as required
  • Devise, agree, and execute SLAs, standards, and procedures
  • Develop and report on service desk satisfaction and usage
  • Set up, configure, and relocate IT equipment
  • Administer and maintain a large-scale Microsoft 365 Hybrid environment
  • Design, implement, and manage comprehensive mobile device management (MDM) strategies using Microsoft Intune
  • Support intranet and other business applications

Requirements

  • IT support experience ideally with relevant IT certifications or qualifications
  • Well-developed people and relationship skills
  • Strong problem-solving abilities, critical thinking, and analytical skills
  • Experience in deploying and managing Microsoft Intune and Windows Autopilot
  • Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANs
  • Ability to execute assigned tasks with precision, following established procedures and guidelines
  • Highly organised approach to project management, task prioritisation, and documentation

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia.

Submit a cover letter and current resume as soon as possible. Applications are being considered as they are submitted.

We strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.

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