Parts Manager

1 week ago

Colac, Victoria, Australia Brandt Tractor Full time

ARE YOU LOOKING FOR THE NEXT STEP IN YOUR CAREER?

Our Colac branch is looking for an exceptional individual to join our parts department as a Parts Manager for our John Deere lineup of agricultural equipment.

About the Role

As a Parts Manager, you will play a pivotal role in the branch leadership team. You'll translate division priorities into actionable objectives for the Parts Department, ensuring alignment with Brandt's commitment to exceptional customer satisfaction and operational efficiency.

Key Responsibilities:

  • Implementing and executing Brandt's parts processes and procedures.
  • Developing and implementing branch-specific processes to improve customer satisfaction and branch profitability (typically related to the Parts Department but may also help integrate across departments).
  • Ensuring employees are thoroughly knowledgeable of, and adhere to, parts processes and procedures, resulting in high customer satisfaction, appropriate inventory carrying costs, and margins.
  • Monitoring customer satisfaction to identify recurring issues and collaborating with employees and managers to resolve systemic problems.
  • Managing workflow and parts department costs, particularly labour costs, by ensuring appropriate staffing levels, high technician productivity through training, and effective use of their time.

About You:

  • Previous leadership experience or experience as a parts technician, demonstrating strong leadership abilities and a commitment to operational excellence.
  • A passion for delivering exceptional customer service and driving satisfaction through effective parts department management.
  • Excellent interpersonal and communication skills, essential for building strong customer relationships and fostering a cohesive team environment.
  • Strong analytical and decision-making abilities to resolve issues promptly and effectively.
  • A collaborative mindset with the capability to motivate and mentor team members toward achieving departmental goals.
  • Familiarity with parts management in a busy shop environment, preferably within agriculture or related industries.

What's in it for you?

  • A competitive remuneration package.
  • An exciting leadership opportunity.
  • Ongoing support and training.
  • Opportunities for career growth.

About Us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with a shared purpose. Our mission is to enable our customers' success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, are key to our customers' success.

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