Night Auditor

3 weeks ago

Hobart, Tasmania, Australia Mövenpick Hotels & Resorts Full time
Overview

"Hospitality is a work of Heart" - At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a Night Auditor.

Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.

As a Night Auditor, you will assist guests with all aspects of their arrival and departure experience, and everything in between—check-in, check-out, luggage assistance, valet parking, and responding to guest requests—while creating unforgettable heartfelt moments.

Join us and become a Heartist.

What you'll be doing
  • Welcoming our late arrival guests and bidding farewell to our early departures.
  • Ensure the smooth and efficient running of the hotel's overnight operation, maintaining guest satisfaction and the safety and security of the property.
  • Take initiative to ensure positive and productive interactions with our customers.
  • Undertake the daily reconciliation of the hotel's trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
  • Prepare and distribute relevant reports to the relevant departments.
  • Manage and confirm reservation details and accounts for in-house guest details, ensuring all details are recorded accurately.
  • Provide efficient service for guest registration and departure by checking in and out guests as required.
  • Maximise guest satisfaction as well as the safety and security of the property.
  • Attend to guests' requests efficiently and effectively to ensure total customer satisfaction.
Qualifications

The must-haves:

  • Be a night owl who enjoys working with a team
  • Exceptional customer service & communication skills
  • Excellent time management skills and the ability to work autonomously
  • A hands-on team player with a can-do attitude
  • Initiates contact and establishes rapport easily
  • Willingness to take ownership and have the initiative to carry out different tasks as required
  • A good understanding of finance and accounting practices
  • The ability to coordinate multiple tasks whilst maintaining attention to detail
  • Your Responsible Service of Alcohol (RSA) Certificate
  • A current driver's license is essential
  • Knowledge of Opera Cloud is a bonus
  • An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends and public holidays
Additional Information / Benefits
  • In return we will offer you…
  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms.
  • An opportunity to be part of a fun and supportive team who love what they do

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