
Night Auditor
3 hours ago
"Hospitality is a work of Heart" - At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a Night Auditor.
Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.
As a Night Auditor, you will assist guests with all aspects of their arrival and departure experience, and everything in between—check-in, check-out, luggage assistance, valet parking, and responding to guest requests—while creating unforgettable heartfelt moments.
Join us and become a Heartist.
What you'll be doing- Welcoming our late arrival guests and bidding farewell to our early departures.
- Ensure the smooth and efficient running of the hotel's overnight operation, maintaining guest satisfaction and the safety and security of the property.
- Take initiative to ensure positive and productive interactions with our customers.
- Undertake the daily reconciliation of the hotel's trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
- Prepare and distribute relevant reports to the relevant departments.
- Manage and confirm reservation details and accounts for in-house guest details, ensuring all details are recorded accurately.
- Provide efficient service for guest registration and departure by checking in and out guests as required.
- Maximise guest satisfaction as well as the safety and security of the property.
- Attend to guests' requests efficiently and effectively to ensure total customer satisfaction.
The must-haves:
- Be a night owl who enjoys working with a team
- Exceptional customer service & communication skills
- Excellent time management skills and the ability to work autonomously
- A hands-on team player with a can-do attitude
- Initiates contact and establishes rapport easily
- Willingness to take ownership and have the initiative to carry out different tasks as required
- A good understanding of finance and accounting practices
- The ability to coordinate multiple tasks whilst maintaining attention to detail
- Your Responsible Service of Alcohol (RSA) Certificate
- A current driver's license is essential
- Knowledge of Opera Cloud is a bonus
- An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends and public holidays
- In return we will offer you…
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
- Learn Your Way - Support your career development with access to Accor's industry leading training platforms.
- An opportunity to be part of a fun and supportive team who love what they do
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