Applications Support Analyst

Remarkable people; remarkable career.

Are you ready to rediscover remarkable and make a positive impact on people's lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle

About The Role

At GMHBA, we are committed to providing exceptional healthcare services and maintaining seamless operational systems to support our team and members. We are looking for an Application Support Analyst to join our team and provide vital operational and technical support for our core application systems.

Why Join Us?

As an Application Support Analyst, you will play a crucial role in ensuring the reliability and effectiveness of GMHBA's Core Application Systems. This is an excellent opportunity for individuals who are passionate about technology, troubleshooting, and improving systems to make a direct impact on the healthcare experience. You'll work with a diverse group of internal teams and external stakeholders, constantly learning and applying your expertise in application support, configuration, and problem resolution.

You'll have the opportunity to:

• Contribute to GMHBA's strategic goals and objectives through your operational work.
• Be an integral part of supporting critical systems
• Work closely with both technical and business teams, as well as vendors, to ensure system stability and improvements.
• Collaborate with stakeholders to ensure we continue to provide the best possible service to our members.

Key Responsibilities:

• Planning & Implementation: Support GMHBA's strategic objectives, proactively identify potential problems, and resolve them efficiently.
• Application Support: Provide troubleshooting, root cause analysis, and incident management for systems within the Delivery portfolio (PHI, Integration, Health & Branch)
• Application Administration: Plan and implement configuration changes, ensure routine maintenance is conducted to meet security and operational needs.
• Regulatory & Reporting: Stay updated on regulatory changes and support audit processes, ensuring compliance with policies and standards.
• Stakeholder Collaboration: Offer advice, share knowledge, and build positive relationships with internal and external stakeholders to optimize team performance

About You

Mandatory

• Strong attention to detail.
• Experience operating in a Service Management environment (e.g., incident, problem, request and change management)
• A commitment to work in a highly dynamic business environment
• Excellent stakeholder management and communication skills (written / verbal)
• Excellent documentation skills

Highly desirable

• Private Health Insurance industry experience
• Allied Health industry experience
• Experience within the SDLC including defining required system changes and various forms of software testing
• Experience with practice management software i.e. Best Practice, Exact, Optomate etc
• Experience with HAMBS, E5 Workflow, Microsoft Dynamics CRM
• Experience with knowledge management systems i.e. SharePoint Online, Confluence etc.
• Experience with IT service management software such as ServiceNow
• ITIL Foundation

If you believe you would be a great fit but don't quite tick all the boxes, we encourage you to apply.

Let's get started.

Submit your application online today. Applications close Friday,15th August 2026

If you have any questions about this position or the recruitment process, please reach out to the careers team at careers@gmhba.com.au

At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.