Operational Communications Manager

Business Development / Commercial / Marketing

Permanent

Full - Time

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure of the century

At ENGIE, great adventures always start with a simple "hello" and the desire to take action for tomorrow.

If, like us, you strongly believe the energy transition holds opportunities for you and for everyone, then look no further, you belong with us

Become a "Transition Maker", join the Group to experience fulfilling opportunities and build a career that suits you.

The Role

We're leading the energy transition to build a carbon-neutral future. We need passionate professionals who can help us communicate effectively with our customers while meeting regulatory requirements.

As our Operational Communications Manager, you'll play a crucial role in ensuring our customers receive clear, compliant, and engaging information throughout their journey with us.

• Develop and implement operational communications across the entire customer lifecycle.
• Collaborate with Legal and Compliance teams to ensure all customer communications meet regulatory obligations and customer expectations.
• Work closely with Marketing and Customer Service departments to enhance clarity and engagement in customer messaging.
• Review and approve communication materials before distribution to customers.
• Develop and maintain communication templates that balance regulatory requirements with customer-friendly language.
• Monitor and analyse customer feedback to continuously improve communication effectiveness.
• Lead projects to streamline and standardise operational communications across different business units.
• Stay current with regulatory changes that impact customer communications.
• Implement best practices for clear communications in the energy sector.

About you

• Bachelor's degree in Communications, English, Marketing, or related field
• Experienced professional in communications, preferably in a regulated industry
• Strong understanding of regulatory requirements in the energy sector
• Excellent writing and editing skills with attention to detail
• Proven ability to translate complex regulatory language into clear customer communications
• Experience collaborating with legal and compliance teams
• Strong project management skills with the ability to manage multiple priorities
• Knowledge of customer journey mapping and touchpoint optimization
• Analytical mindset with the ability to use data to improve communication effectiveness
• Excellent interpersonal skills and ability to work across multiple departments

Location

• Based at our Southbank office in Melbourne
• Hybrid working arrangement with flexibility between office and remote work
• Regular presence at our ENGIE office is required for cross-functional collaboration

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer's responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions. Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths.

Business Unit: GBU Flexible Gen & Retail

Division: Global B2C Supply - Australia B2C - One Supply

Legal Entity: ENGIE (AUSTRALIA RETAIL)

Professional Experience: Skilled ( >3 experience