Renewals Manager

4 weeks ago

Melbourne, Victoria, Australia Darktrace Full time
Overview

Join to apply for the Renewals Manager role at Darktrace

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. The company supports over 2,400 employees worldwide.

Responsibilities
  • Manage a portfolio of 30-40 existing customers to ensure on-time renewals and drive customer retention.
  • Collaborate with the Customer Success team to understand upcoming renewals and assess risk, developing mitigation plans for uncertain and at-risk deals.
  • Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to customers' evolving use cases and needs.
  • Deliver accurate renewal and expansion forecasts to the Renewal Director on a weekly, monthly, and quarterly basis.
  • Ensure renewal notes are updated in Sparta and contract requests are reviewed correctly.
  • Use onboarding training and the Darktrace Academy to improve product knowledge.
  • Serve as a commercial resource to customers on renewal proposal calls.
  • Mentor more junior team members by sharing best practices and helping ramp up new team members.
Qualifications & Experience
  • 2-3 years of work experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
  • Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
  • Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
  • Strong time management skills, self-motivation, and the ability to work effectively as part of a team.
  • Ability to solve problems and adapt to changing circumstances.
  • Capability to make decisions proactively and independently within appropriate boundaries.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Business Development and Sales
  • Industries: Computer and Network Security

Referrals increase your chances of interviewing at Darktrace by 2x.

Location: Greater Sydney Area, Sydney, New South Wales, Australia


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