Senior Business Analyst

Overview

Senior Business Analyst to join our POP Project for a 12 Month Fixed Term Salaried Contract. In this role, you will support the project with a strong foundation in ITIL v4 practices, vendor management and internal stakeholder engagement. The role plays a key part in delivering a Service Catalogue, Configuration Management Database (CMDB), and IT asset management.

Responsibilities

• Support the POP Project with ITIL v4 practices, vendor management and stakeholder engagement.
• Deliver a Service Catalogue, CMDB, and IT asset management.
• Understand, gather, and document complex requirements for a variety of business areas, systems and domains.
• Contribute to end-to-end project delivery (Agile/Waterfall) in large enterprise environments, with a focus on meeting deadlines and achieving objectives.
• Collaborate with key business and technical stakeholders to ensure clear communication and alignment.
• Support ongoing process improvement and governance activities related to IT service management.

Your background / Qualifications

• Minimum of 5+ years' experience as a Business Analyst, including 2-3 years working with ServiceNow (desirable) or a similar ITSM platform.
• Deep expertise in delivering business analysis for large-scale, complex data migration projects.
• Strong business analysis experience, knowledge and skillsets.
• Experience in understanding, gathering and documenting complex requirements for various business areas, systems and domains.
• Basic knowledge in storage, infrastructure, networking and IT security domains.
• Proven track record of successful end-to-end project delivery (Agile/Waterfall) in large enterprise environments.
• Exceptional interpersonal skills to collaborate, influence and partner with key business and technical stakeholders.
• Meticulous attention to detail with a proactive, energetic mindset.
• Fast learner with a proactive approach to drive progress and delivery.

Additional Requirements

• Proven track record in delivering Service Catalogue, CMDB, and/or asset management projects.
• Strong working knowledge of ITIL v4 frameworks and practices.
• Experience in Agile and hybrid Agile/Waterfall environments, including writing user stories, acceptance criteria, and process documentation.
• Proficiency in process mapping and producing high-quality documentation such as service definitions, process flows, and RACI matrices.
• Solid understanding of system integrations and external interfaces.
• Familiarity with data cleansing, reconciliation, and governance practices to support CMDB accuracy.
• Ability to analyse data and derive meaningful insights and implications from statistical data.
• Effective verbal and written communication with key business stakeholders at all levels.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we offer development and career opportunities in a collaborative environment that supports growth, wellbeing and flexibility. Your growth and success drive the RBA forward. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA contributes to the Australian economy through the pursuit of national economic policy objectives and activities in financial markets and banking. We issue Australia's banknotes and operate critical payments infrastructure, contributing to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. We strive to be Open & Dynamic, consider diverse perspectives, work across teams and are transparent, while delivering quality and focusing on outcomes through prioritising, testing, learning and refining as we go. Our people conduct themselves with integrity, strive for excellence, treat one another with respect, and promote the public interest through our efforts.

We know growth and success of our people drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills. The Reserve Bank of Australia is committed to equity, diversity and inclusion and welcomes applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, people with a disability, and LGBTQ+ individuals. We are committed to a fair and equitable recruitment process for all candidates.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Analyst and Information Technology
• Industries: Banking

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