Customer Solutions Advisor

6 days ago

Sydney, New South Wales, Australia Vodafone Part time
Overview

Customer Solutions Advisor - Part time - Miranda

At Vodafone, you could say we do 'retail' a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work.

What You'll Be Doing

  • You'll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.
  • If you are someone who naturally finds solutions and thrives on connecting with people, you'll fit right in. You'll be ensuring customers receive the best value and the best advice.
  • Provide support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home.

Not a tech expert? Don't worry. We will support you with all the training to level up your knowledge on our dynamic and ever evolving industry.

Who we're looking for

You bring a spark of joy and enthusiasm to every customer interaction. You're an excellent communicator, adaptable, and excited about technology—someone who is keen to learn (and keep learning) about the latest gadgets and trends. Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team.

What can we offer?
  • Competitive salary with great rewards. With every sale, you also have the opportunity to boost your earnings with incentives and bonuses.
  • Never pay a phone bill again – We've got you covered with a SIM plan with unlimited calls, texts and data.
  • We care about wellbeing and have lots of great ways to support you. A range of different leave benefits which includes volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave.
  • In-depth training on all the latest tech as well as on topics like leadership and coaching.
  • Exciting opportunities to further your career into a leadership role or a head office position through our widely popular 'Future you' Intern and Work Experience programs.

Plus, with every sale, you will boost your earnings thanks to our uncapped commission model.

What we're looking for isn't a perfect match for every rule — we encourage you to apply even if you don't meet every requirement.

What's next? Our recruitment process is simple: submit your CV and you'll be invited to complete a 15-min assessment to find out more about you. If there is a connection, then you'll speak to our friendly Talent Acquisition team on a quick phone chat, and then come in for an in-store interview with the Store Manager. This will also be your chance to meet the team and find out more about working with us.

To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

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