Program Officer

6 days ago

Sydney, New South Wales, Australia NSW Health Full time
Role Title: Program Officer (Talent Pool) (REQ588712)
  • Employment type: full-time and part-time, temporary or ongoing
  • Hybrid working environment
  • Conveniently located in Gladesville or Sydney CBD, close to public transport

About This Role

The Program Officer provides high level administrative services, including the case management of complaints to enable the Councils to meet their statutory requirements regarding the regulation of health practitioners in NSW.

Please note this is a Recruitment Pool advertisement. If you are successful as part of this assessment process, you may be contacted for current or upcoming vacancies over the next 18 months. The HPCA has offices at two locations, Gladesville and Sydney CBD. Please specify your preferred location on your application.

Crown Clerk 5/6, salary from $99,938 - $110,271 plus Super and annual leave loading

For more information, read the full Role Description.

What You'll Be Doing

Roles will be allocated responsibility in one or more areas, such as:
  • processing of complaints received by the Councils in relation to potential misconduct
  • managing health practitioners whose health is impaired
  • managing health practitioners whose professional performance is unsatisfactory

About You

We are seeking motivated and committed individuals with:
  • Demonstrated experience in providing high quality administrative support to committees and delegates, preferably within a regulatory environment.
  • Well-developed organisational skills and proven ability to manage high volume workloads, to work autonomously and be proactive
  • High level of understanding of confidentiality and privacy requirements; ability to be sensitive and discreet in a range of situations
  • Experience in the review / development of operational policies and procedures

How To Apply

All applicants must review the role description and apply by submitting an up-to-date resume (up to 5 pages) and responses to 2 targeted questions:
  • What skills, experience and strategies will you bring to the role to build trust and credibility with challenging stakeholders? (No more than half a page in total).
  • What strategies do you use to manage competing deadlines and priorities? (No more than half a page in total).

For role related queries or questions contact Human Resources at hpca- and quote REQ588712.

Closing Date: 31 August 2025

Working at Health Professional Councils Authority

The Health Professional Councils Authority (HPCA) is an executive agency of the NSW Ministry of Health. We play an important role in protecting the health and safety of the public by supporting the 15 NSW Health Professional Councils in managing complaints about NSW health practitioners.

The Medical Council team is located in Gladesville, in a heritage listed building surrounded by a beautiful park close to public transport with a free onsite parking The HPCA upholds NSW Health CORE values of Collaboration, Openness, Respect and Empowerment.

All other teams are based at the HPCA Pitt Street offices, only a short walking distance from Central Station and Belmore Park. Facilities located within the building, include a food court, a rooftop garden, yoga and Pilates sessions, end of trip amenities, including bike storage.

The HPCA upholds NSW Health CORE values of Collaboration, Openness, Respect and Empowerment.

Benefits
  • Hybrid working arrangements
  • Flex leave, in addition to annual leave
  • Fuel your professional growth with access to great learning and development opportunities, including LinkedIn Learning and employer support of CPD and other professional development opportunities
  • Employee support services for guidance and assistance, ensuring you thrive both personally and professionally
  • Access to the Fitness Passport, encouraging a healthy lifestyle both in and out of the office

Our commitment to Diversity and Inclusion

At the HPCA we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional Information

For more information on applying visit the Ministry of Health career portal.

Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.

Applications Close: 11:59pm on Sunday, 31 August 2025
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